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Kiana Salomon
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Arizona, United States
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- HHealth Care AdvocateHawaii Mainland AdministratorsNov 2022 - Current (4 years)- Coordinated care and communicated with members, clients, Brokers, and Account Management while complying with VBP guidelines.
- Negotiated contracts for services with providers and facilities.
- Served as a subject matter expert on all details of Value Based Pricing plans, claims, and networks.
- Provided excellent customer service to Plan members while locating high-quality, low-cost services to save money for the member and client.
- Effectively educated members on best practices with a High Deductible Health Plan to minimize out-of-pocket costs.
- Easily adapted to changes in processes and was selected for projects that required care and sensitivity.
- Maintained personal accountability for workload 
Construction Loan Management SpecialistCascade Financial ServicesApr 2018 - Sep 2022 (4 years 6 months)As a Construction Loan Management Specialist, I have upskilled my knowledge of FHA and VA compliance guidelines, policies, and procedures, while successfully tracking loan milestones in Encompass. I am extremely proud to represent my company by working closely with builders and our customers every day, offering personable customer service. My growth in this position includes a deep understanding of FHA and VA guidelines and the Encompass system. My responsibilities encompass managing my own pipeline of closed construction loans, from the time the loan funds to home delivery and completed home improvements. Tasks performed to ensure success in this role include reviewing builder checklists for accuracy and emailing them to the builder, maint- CBill CollectorConvergent Outsourcing Inc.Aug 2014 - Dec 2016 (2 years 5 months)I am successful in this role because I follow all compliance guidelines, policies, and procedures while meeting top producing production numbers. I learned their system quickly and complete my work volume daily. This position requires daily performance of FACS systems, record keeping, payment arrangements, settling debts and continued conflict resolution. Exceeded monthly goals from my first full month throughout.
- Bill CollectoriQorJun 2012 - Jul 2014 (2 years 2 months)I am successful in this role because I follow all compliance acts, policies, and procedures while maintaining top production numbers. I grew to be knowledgeable in our company's systems, while learning to organize my records, contacts, and following up with designated personnel. I applied excellent customer service while assisting customers in satisfying their debts with personalized payment plans or securing settlements.
- Sales AssociateparadiseJan 2012 - Jan 2013 (1 year 1 month)
- MReceptionistMasterCutsJan 2011 - Jan 2012 (1 year 1 month)
- aTeacher's Aideat Basha Elementary SchoolJan 2010 - Jan 2011 (1 year 1 month)Assisted teacher with grading assignments, counseling students, and instructing lessons.