Kiana Evelyn McGill
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Kiana Evelyn McGill

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Arizona, United States

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Résumé

Jobs verified_user 0% verified
  • I
    Help Desk Analyst (Contractor)
    ITC (Remote)
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Utilized ServiceNow to log, prioritize, and manage incidents, achieving a 97% SLA compliance rate.
  • The Realreal
    Consignor Concierge Specialist (Contractor)
    The Realreal
    Feb 2023 - Oct 2023 (9 months)
    • Utilized CRM systems to track client interactions and support processes. • Collaborated with internal teams to streamline data entry processes, reducing manual input time by 10%.
  • C
    Technical Support Specialist
    Color Health
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Delivered Tier 1 and Tier 2 support for healthcare providers via phone, email, and chat, resolving 50+ tickets daily. • Supported EHR systems, telehealth platforms, and patient portals, ensuring HIPAA compliance.
  • D
    Merchant Support Specialist (Tier
    DoorDash (Remote)
    Sep 2020 - Oct 2022 (2 years 2 months)
    • Provided advanced technical support to high-priority merchants, troubleshooting POS integration issues and payment discrepancies. • Collaborated with engineering teams to identify bugs and suggest platform improvements.
  • A
    Billing Specialist
    AT&T (Remote)
    Apr 2019 - Sep 2020 (1 year 6 months)
    • Communicated billing policies to customers and resolved escalated concerns with professionalism.
Education verified_user 0% verified
  • C
    • High School Diploma
    Combs High School
    Jan 2009 - Jan 2013 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • S
    Stratix Order
    Jan 2024 - Jan 2025 (1 year 1 month)