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Zanele Khumalo

About

Detail

Customer care consultant
Gauteng, South Africa
Contact Zanele regarding: 
Flexible work
Starting at ZAR80/hour ~USD5/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Instacart
    Customer care consultant
    Instacart
    Jan 2022 - Aug 2022 (8 months)
    Position : Customer care consultant Duration : January 2022 till present Duties : Assisting international based clients (America and Canada) Problem Solving. Tracking of orders. Processing refunds. Preparing orders. Calling customers and making sure they received their items. General customer service and customer satisfaction.
  • Amazon
    Customer Care Associate
    Amazon
    Apr 2021 - Aug 2021 (5 months)
    Position : Customer Care Associate Duration : April 2021 to August 2021 Duties : Assisting international Customers with shipping Problems. Customer education. Problem solving. Tracking of Packages. Processing refunds. Replacing Orders and customer experience.
  • IFE
    : Member services consultant and Administration consultant
    IFE
    Dec 2019 - Mar 2021 (1 year 4 months)
    Duration : December 2019 to March 2021 Duties : Delivery of the highest levels of the Member experience where customer centricity is the key focus. •Attention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction! •First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member. •wow service delivery •Adherence to Service/ Business Targets: key to the success of the position. •Member records maintenance •An Ambassador for Herbalife Brand in line with corporate values and EMEA goals t
  • MultiChoice
    Inbound customer care consultant
    MultiChoice
    May 2013 - Aug 2019 (6 years 4 months)
    queries with their accounts, billing and technical related problems
  • M
    Call center agent
    Merchants Vodacom Business Unit
    Jun 2010 - May 2013 (3 years)
    Duties : Taking inbound calls and making outbound calls, capturing, company branding, promoting services.
Education verified_user 0% verified
  • L
    High School Diploma
    Leshata secondary school