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Khristian Orozco Valverde
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Mexico City, Mexico
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IT AdministratorTinuitiJan 2024 - Jan 2025 (1 year 1 month)• Technical & procedure visual content: Develop comprehensive videos and how-to pictures for internal use and end-user support. Additionally, I provided direct support to end users regarding licensing and the operational functionality of Office 365 services, which enhanced user experience and ensured smooth operational processes.- Service Desk AdminarriviaJan 2021 - Jan 2024 (3 years 1 month)• Endpoint Management: Configured and maintained Intune policies for device provisioning, security, and compliance.
- IT, Finance IS&TSony Music EntertainmentJan 2017 - Jan 2018 (1 year 1 month)• Ticket lifecycle management: Document and follow up on requests throughout the entire ticket lifecycle on private ticketing system. Additionally, provided direct support to end users regarding licensing and the operational functionality of Microsoft 365 services, ensuring that users had the necessary tools and resources to perform their tasks effectively.
- PIT AdminPeña Velarde & AssociatesJan 2013 - Jan 2017 (4 years 1 month)During my tenure, I provide comprehensive on-site IT support for this accounting firm as the sole IT specialist, managing all aspects of the IT department. Key responsibilities included: Building and maintaining all company devices, ensuring optimal performance and longevity. Supporting accounting software, local network operations, and printer maintenance. Virtualizing systems to maximize compatibility with legacy and 32-bit applications. Configuring remote access solutions for seamless off-site work. Advising on software, hardware, consumables, and upgrades to enhance efficiency and performance.