K

Khart Vaughn

About

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Philippines
Contact Khart regarding: 
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Full-time jobs

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Cardinalhealth
    Back End Support
    Cardinalhealth
    Mar 2024 - Jan 2026 (1 year 11 months)
    • Uploaded personal documents to their employee records
    • Monitor Employee record status and mark it accordingly for updates
    • Provided email support to pharmaceutical vendors and warehouse
    • Uploaded and combined employee documents as pdf
  • S
    Data Image Processing & Data Entry
    SM.Ink VA
    Jul 2023 - Mar 2024 (9 months)
    • Updated Google Sheets Trackers for relevant data (product name, pricing and description)
    • Processed images based on the client’s website requirements
    • Uploaded and replaced images to clients’ website
    • Daily Tracking of request status and updated tickets when needed
  • SuperStaff
    Controlant Reverse Logistics
    SuperStaff
    Dec 2022 - Mar 2023 (4 months)
    • Manage product shipments to clients which include tracking, arranging collections through outbound calls, updating shipment tracking status, and coordinating with clients for rescheduling if needed
  • R
    General Va Assistant
    REVA Global Medical
    May 2022 - Jul 2023 (1 year 3 months)
    • Answer incoming calls and perform outbound calls for follow-ups.
    • Email Management
    • Pre-checking Requirements
    • Data Management
    • HIPPA Trained
    • US Healthcare Tasks
    • Front Desk Triage
    • New Patient Intake
    • Appointment Setter
    • Insurance Verification
  • V
    Mobile Application Support
    VA Superheroes
    Apr 2022 - Apr 2023 (1 year 1 month)
    • Address customer inquiries, complaints, and software issues received through emails and chat platforms whenever necessary.
    • Create JIRA tickets and escalate them to the relevant resolver groups for further attention.
  • O
    Technical Service Representative
    Optum Global Solutions
    Nov 2018 - Jan 2020 (1 year 3 months)
    • Handled inquiries and issues on the first call by identifying customer needs and aiding on topics such as benefits, eligibility, claims, and financial spending.
    • Guide customers through UnitedHealth Group websites, while encouraging self-sufficiency and ensure a solution by providing education.
  • HGS
    Customer Service Representative
    HGS
    Nov 2015 - Aug 2016 (10 months)
    • Responsibility includes assisting customers with their dental coverage concerns, educating customers with the billing and dental plans, ensuring effective delivery of company products and services by responding to telephone inquiries.
    • Process customer orders in a timely manner.
    • Coordinate customer services and supplies
  • T
    Customer Support Associate
    Transcom Asia
    Aug 2013 - May 2014 (10 months)
    • Assist customers in troubleshooting internet, phone, and cable service issues.
    • Address customers billing concerns
    • Provide prompt solutions to customer inquiries and issues via phone and email.
    • Perform complex diagnostic troubleshooting steps.
    • Fulfill client requests for changes to their services.
  • Sutherland
    Customer Service Assistant
    Sutherland
    Oct 2010 - Mar 2011 (6 months)
    • Assist customers in updating their product postings.
    • Provide professional customer service while ensuring a positive experience for every transaction.
    • Utilize effective questioning and probing techniques to understand customer needs.
  • A
    Esl Tutor
    Askim Online ESL
    Oct 2009 - Mar 2010 (6 months)
    • Provide online English training, grammar and speech for Turking students.
    • Assess the level of students learning in terms of their proficiency