Naveen Gupta Analyst

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Benefit Ops Administrator

Wipro Limited

Jan 2021 - Oct 2022 (1 year 10 months)

- Acceptance Testing (iCat): Identified system defects and worked with tech team to get is resolved and performed iCat to ensure system is working as expected. Work Allocation and Metric Management. - Review invoice in PDF format before mail to participant related to their services, benefit, age, Name, address. Escalation Handling: Successfully resolved many escalated requests and participants disputed requests by conducting research. - eath Benefit Processing Partially Billing Processing-Handle pr-request query related to payroll before Edits Handling on Automation System.
C

Analyst

Conduent Business LLP (Formerly Xerox)

Jun 2018 - Jul 2020 (2 years 2 months)

- DOL Beneficiary Audit: Helped team on DOL Beneficiary Audit by sending customized communicate on to deceased Participant’s beneficiary to commence the benefit. - Acceptance Testing: Added improvement ideas and worked with tech team to automate in team system. Death Benefit Calculation. Retirement Benefit calculation-Automated - Estimate calculation-Automated. Annuity Payroll Processing-Partially handle query related to payroll.
Benefit Ops. Administrator

Alight Solutions

May 2018 - Current (8 years 2 months)

- Pension Benefit Calculation (Termination, Estimate, Retirement, Death)-Automation Monthly Annuity Payroll Weekly Lump Sum Payroll-Partially handle queries. - Partially Billing Processing-Handle pr-request query related to payroll before Review invoice in PDF format before mail to participant related to their services, benefit, age, Name, address. Death Benefit Processing - Successfully resolved many escalated requests and participants disputed requests by conducting research.

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Naveen Gupta

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