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Khalil Lockhart
About
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New Jersey, United States
Résumé
Jobs
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Fraud Prevention AnalystFanaticsAug 2024 - Current (2 years 3 months)• Managed and tracked all fraud-related cases, ensuring timely resolution and accurate documentation. • Reviewed and addressed high-risk escalations, acting as the primary point of contact for major fraud incidents. • Processed high volumes of withdrawals and issued refunds, ensuring compliance with fraud prevention protocols and timely execution. • Utilized tools such as Sift, Salesforce, GeoComply, and Tableau to analyze and manage fraud data. • Utilized Sift to process and review withdrawals and identify fraudulent activities, suspending accounts as necessary to mitigate risk. • Reviewed and requested documentation to validate transactions and ensure compliance with regulatory requirements. • Leveraged tools including GeoComply, S- CPayment and fraud analystConduetSep 2022 - Aug 2024 (2 years)• Managed chargebacks and disputes, ensuring accurate documentation and timely resolution.
• Monitored and analyzed transaction and deposit patterns to detect and prevent fraudulent activities, utilizing advanced fraud prevention tools.
• Reviewed documents to verify authenticity and compliance with regulatory requirements.
• Handled customer inquiries related to potential fraud, providing clear and concise explanations to resolve issues promptly.
• Assisted the customer service team with fraud-related inquiries, enhancing overall service quality and utilizing CRM tools like Zendesk to streamline communication and improve response times. - CClient Relations SpecialistConduetApr 2021 - Sep 2022 (1 year 6 months)• Assisted customers via live chat, phone, and email, providing clear and timely support for account and platform-related issues • Maintained a calm and empathetic tone when resolving concerns, ensuring a positive and professional customer experience • Addressed questions regarding bonuses, promotions, and eligibility, explaining terms in a straightforward and customer-friendly way • Guided customers through withdrawal processes and timelines, helping them understand expected timeframes and resolving any delays • Handled data entry and multitasking across multiple systems while maintaining accuracy and attention to detail
- Security OfficerUBS Financial ServicesOct 2017 - Mar 2021 (3 years 6 months)• Prepared and submitted files, ensuring accuracy and completeness.
- Sales Operations AssociateJCPENNEYJan 2017 - Jun 2018 (1 year 6 months)• Conducted regular inventory audits, ensuring accurate stock levels and preventing discrepancies. • Played pivotal role in inventory receiving and shipping procedures, verifying incoming shipments, and preparing merchandise for sale. • Conducted thorough quality checks on products, promptly identifying and addressing any issues or discrepancies.
- Shipping and Receiving ClerkShopriteOct 2013 - Jul 2016 (2 years 10 months)• Received incoming shipments, compared contents against associated records and transmitted to proper department. • Reviewed order data to verify transactions and shipping dates. • Conducted counts and audits of inventories to identify and resolve any inventory issues.
Education
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- Bachelor Of ScienceNew Jersey City UniversityMar 2021 - May 2022 (1 year 3 months)