K
Khadijah James
About
Detail
Texas, United States
Résumé
Jobs
verified_user
0% verified
Lead Loss Mitigation SpecialistNewrezJan 2023 - Mar 2025 (2 years 3 months)Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery. Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions. Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality and adhering to NMLS, FHA, VA, & USDA standards. Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction.- Direct Leasing Support ProfessionalCortlandJan 2019 - Dec 2022 (4 years)Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution. Responsible for handling routine customer inquiries, promotions and marketing, data analysis and via telephone, digital or chat channels through effective communication and problems solving skills. Achieved customer service goals and surpass customer expectations. Maintained minimum average of 42% lead-to-appointment, 60% tour rate, & 25% completed appointment rate
- FCustomer Support RepresentativeFreedom Debt ReliefJan 2015 - Dec 2018 (4 years)Automated deposits, payments, and documentation reports, reducing production time by 75% Assisted over 100+ customers per day in a fast-paced, back-to back call environment, demonstrating energetic engagement. Responded to customer inquiries about reward redemptions, debt settlement updates, loan funding, payments, statements, APR inquiries, and credit line increase/decrease requests and upsell financial products Utilized multiple systems to troubleshoot, respond to, and document customer inquiries.
Education
verified_user
0% verified
- CAssociates, Real EstateCedar Valley CollegeAug 2016 - May 2017 (10 months)