K
Kgauhelo Molefi
About
Detail
Customer Service Representative
Gauteng, South Africa
Résumé
Jobs
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Global Onboarding AssociateInfinox GlobalSep 2022 - Feb 2023 (6 months)• Conducted KYC and Anti Money Laundering checks with high accuracy, ensuring compliance with policies and regulations. • Conducted enhanced due diligence and independent investigations as necessary. • Worked closely with different department teams to obtain and validate correct documentation. • Communicated with customers to obtain proper documentation or additional evidence when needed. • Reviewed documentation and applications received from customers and utilized third party systems to verify compliance with AML regulations. • Performed administrative duties such as account set-up, document storage, and accurate filing of correspondence. • Conducted additional checks on existing accounts to ensure ongoing compliance with company p- KYC AdministratorFNBDec 2021 - Sep 2022 (10 months)• Conducted AML/KYC due diligence in accordance with FICA requirements. • Reviewed documentation for customer accounts and evaluated their risk level. • Analyzed risk and compliance issues related to customer accounts. • Conducted analysis of transactional information to identify potential risks, trends and suspicious activity. • Improved and implemented customer risk rating criteria in conjunction with KYC management. • Received incoming calls and made outgoing calls to ensure customers were KYC compliant.
- Sales ConsultantAbsaJun 2018 - Nov 2021 (3 years 6 months)• Generated new business by contacting potential customers and providing Personal Loans, Overdrafts, Student Loans, and Consolidation Loans services. • Initiated the customer relationship and met various KPIs. • Established sales techniques and applied my skills to increase sales. • Suggested coverage options to better protect customer assets. • Met and exceeded targets for sales and customer acquisition.
- Service ConsultantFNBJan 2014 - Jan 2015 (1 year 1 month)• Provided expert advice on smart devices and performed credit vetting for customers. • Made recommendations for customers and sold smart devices according to standard operating procedures. • Attended all promotions and responded to campaign-related queries. • Met and exceeded sales targets.
- FBankerFNB - Credit Card Authorization DepartmentMar 2012 - Jun 2018 (6 years 4 months)• Provided excellent service to customers by promptly addressing their needs and processing requests. • Balanced accounts, investigated missing payments, and resolved card and transaction disputes. • Assisted with account closures, declined authorizations, and traced lost or stolen cards. • Addressed customer inquiries related to promotions and campaigns. • Sent statements for credit card accounts and processed requests for new credit cards. • Handled cancellations of cards and cheque credit cards and processed requests to increase credit card limits. • Opened cases on credit card fraud and took appropriate action to resolve issues.
- Service Sales ConsultantFNBJan 2012 - Jan 2014 (2 years 1 month)Excel • Contacted prospective customers to offer temporary loans and responded to loan related inquiries. • Operated in compliance with laws and regulations and provided excellent customer service. CRM • Completed transactions accurately and in a timely manner. • Recommended and sold all products and services to meet customer needs. • Kept up-to-date with relevant financial regulations, such as lender requirements.
Education
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- NQF Level 5 in Economics and Management ScienceMilpark Education - School of Financial Planning and InsuranceJan 2022 - Current (4 years 10 months)
- NQF level 4 in BankingUniversity of South AfricaJan 2019 - Jan 2020 (1 year 1 month)
- MMatricJan 2009 - Jan 2010 (1 year 1 month)