Keya Das

Jobs 0% verified

Operations Associate

Fresh Prints

Jan 2025 - Current (1 year 6 months)

Coordinated logistics, quoting, and triaging processes to support efficient operations. Monitored system performance and incident trends, enabling rapid issue resolution. Created and maintained reports, escalating complex issues and ensuring SLA adherence. Contributed to SOP development and interdepartmental collaboration on service improvements.
Product Compliance Sr Associate

Amazon

Jul 2024 - Nov 2024 (5 months)

Executed compliance audits and managed access control protocols. Created IT incident documentation and performed root cause analysis Maintained data integrity while leading cross-functional investigations and reporting.
Investigation Specialist

Amazon

Mar 2023 - Mar 2024 (1 year 1 month)

Led fraud investigations, asset and identity management initiatives, and compliance reviews. Developed response plans for high-risk incidents and maintained accurate documentation. Provided on-call support and streamlined IT ticket resolution workflows
Customer Support Associate

Amazon

Feb 2022 - Jul 2022 (6 months)

Delivered front-line IT support and documented technical issues for resolution. Logged incidents, categorized them by impact, and followed through on closure. Communicated technical issues in an accessible manner to end users.
Customer Support Associate

Tech Mahindra

Feb 2021 - Jun 2021 (5 months)

Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products and services.

Education 0% verified

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