Experienced Technical Customer Support Specialist with a demonstrated history of over 3 years in the banking and fintech space. Proven track record of delivering exceptional support to clients, adept at addressing and resolving queries related to payments, transactions, and platform functionalities. Skilled in navigating complex technical issues, providing clear and concise solutions, and ensuring customer satisfaction. Experienced in collaborating with cross-functional teams, including technical and third-party partners, to streamline issue resolution processes. Proficient in maintaining adherence to Service Legal Agreements and contributing to the optimization of support processes. Committed to delivering high-quality service, building strong client relationships, and contributing to the overall success ofthe organization.
