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Kevin Varon
About
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Cali, Valle del Cauca, Colombia
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Full-time jobs
Résumé
Jobs
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Shift LeadQuarksSep 2025 - Jul 2026 (11 months)• Oversaw team scheduling and escalations, ensuring smooth operations.
• Collaborated closely with cross-functional teams to ensure consistent and high-quality service delivery.
• Knowledge base Management from regular weekly updates from the product team.
• Coordinated product support and agent development, improving resolution times and satisfaction.- Customer Service RepresentativeQuarksOct 2023 - Aug 2025 (1 year 11 months)• Managed up to 5 chats in Zendesk, over a +1000 tickets/month responding within 10 minutes.
• Handled account changes, cancellations, and refunds. Escalated technical issues to the engineering department when needed.
• Resolved technical issues from web site and app versions. Escalated technical problems to the engineering department when needed.
• Contributed my insights, feedback, and best practices to help improve my team performance. - TTrainerTranscom WorldwideSep 2022 - May 2023 (9 months)• Designed training programs and mentorship initiatives, improving onboarding success.
• Delivered onboarding and training sessions to agents in ticket handling, and policies updates.
• Presented data insights into Monthly Business Reviews. - TCustomer Service RepresentativeTranscom WorldwideApr 2022 - Sep 2022 (6 months)• Provided bilingual support via social media and email.
• Resolved inquiries, processed cancellations, and tracked orders. - FTechnical Support AgentFOUNDEVER GROUPSep 2021 - Jan 2022 (5 months)• Troubleshoot local services via inbound calls.
• Cross-sold services and scheduled technician visits.
Education
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- TFull Stack Web Development (Basic Level)Talento Tech ValleSep 2024 - Nov 2024 (3 months)
- FBiology MajorFaculty of Science | Universidad del Cauca, Popayán, ColombiaJan 2014 - Jan 2023 (9 years 1 month)