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Kevin McCahill

About

Detail

Head Of CS | High Growth SaaS Leader | Expert in Customer Success, Process Creation, and Scaling Operations | CX Coach for Fortune 500 Executives
Philadelphia, Pennsylvania, United States
Contact Kevin regarding: 
Flexible work
Starting at USD100/hour
Finding co-founders
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Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • E
    Head of Customer Success
    Envase Technologies
    Feb 2022 - Aug 2023 (1 year 7 months)
    - ● Established and scaled an international customer success team responsible for $50M ARR. ● Improved retention on SaaS products to over 96% by using innovative onboarding and retention processes and journey mapping techniques; designed 30+ CS automa
  • A
    VP, Customer Operations
    AIM Smarter
    Apr 2016 - Feb 2022 (5 years 11 months)
    - ● Built and scaled international SaaS customer success and support teams from startup, directed training and onboarding program with 98% retention; created measurable OKRs. ● Created processes for customer success, support, implementation, and custom
  • O
    Customer Experience Coach
    OTD, Ltd.
    Dec 2015 - Dec 2020 (5 years 1 month)
    - ● Developed a two-year CX program for Fortune 500 company delivered to over 250 executives worldwide which expanded revenue by 200%. ● Delivered leadership and sales training to many Fortune 500 companies, including Jaguar, Nike, and Johnson & Johnso
  • T
    Corporate Trainer
    Tesla IT Consulting
    Oct 2014 - Nov 2015 (1 year 2 months)
    - ● Captured 25% increased spending from Jaguar Asia after leading sales skills training for executives, earned 5.0 feedback in training courses. ● Designed sales training handbook used by 50+ companies as a China-based coach. ● Trained 100s of corpora
  • Simon and Schuster
    Managing Editor
    Simon and Schuster
    Jul 2007 - Jun 2014 (7 years)
    - ● Product manager of 200+ books and ebooks a year, oversight of metadata delivery. ● Directed digital production process for new titles, reprints, and books. ● Saved over $10,000 by designing online file transfer system and overseeing its implementat
Education verified_user 0% verified
  • C
    Certificate in Applied Neuroscience
    Canadian Institute of English & Applied Neuroscience
    Jun 2014
  • New York University
    Graduate Certificate in Publishing
    New York University
    Jun 2007
  • University of Minnesota
    Bachelor of Arts
    University of Minnesota
    Sep 2004 - Jun 2007 (2 years 10 months)