Kevin Mayhew, M.Ed Learning Architect • Experienced Trainer • Education

Learning Advisor

Dynatrace

Dec 2025 - Current (5 months)

As a Learning Advisor, I am responsible for developing and implementing effective training programs that enhance learning outcomes for clients in the financial services sector. My role involves facilitating workshops and providing instructional design consulting to ensure that training materials are engaging and aligned with organizational goals. Additionally, I create lessons and micro-lessons specifically for the migration from Zendesk to Salesforce, ensuring that users are well-prepared for the transition and can utilize the new system effectively. This experience not only strengthens my training and facilitation skills but also enhances my ability to adapt learning strategies to meet the needs of diverse audiences.

Learning Architect

Wayne state university

Mar 2022 - Sep 2025 (3 years 7 months)

As a Learning Architect, I was responsible for designing and implementing innovative learning solutions that enhance educational experiences across the university. My role involved facilitating workshops and training sessions to empower faculty and staff in effective instructional design practices. Additionally, I collaborated with internal Human Resources teams on the testing and migration to Salesforce, ensuring that the transition was smooth and that the new system effectively supported our learning initiatives. This experience not only broadened my technical skills but also reinforced my ability to work cross-functionally to achieve organizational goals.

Capital Markets Trainer, Instructional Designer and Onboarding Specialist

Rocket Mortgage

Apr 2019 - Jan 2022 (2 years 10 months)

• Redesigned curricula and courses for 250 employees, implementing effective pedagogical strategies to enhance learning outcomes. • Collaborated on onboarding for 100 new hires, ensuring a seamless integration process that fostered early engagement and productivity. • Developed web-based, virtual, and instructor-led training materials, significantly enhancing learning experiences across various platforms. • Additionally, worked closely with training teams to facilitate the learning of Salesforce during the migration for Capital Markets, ensuring that all employees were equipped with the necessary tools to succeed in their roles.

Learning Consultant Intern

Rocket Mortgage

Aug 2018 - Apr 2019 (9 months)

• Facilitated over 50 technical instructor-led classes, partnering with Instructional Designers to provide consulting services to teams with training needs. • Led major initiatives as Project Lead, focusing on developing facilitation, consulting, and project leadership skills. • Collaborated with Rocket Mortgage Technology to enhance training programs and drive team success. Additionally, contributed to the training development process by working with teams to learn Salesforce during the migration for Technology teams, ensuring a smooth transition and effective utilization of the platform in their workflows.

Instructional Design Intern

Rocket Mortgage

May 2018 - Aug 2018 (4 months)

• Created engaging training programs and computer-based modules for team member development at Rocket Mortgage. • Maintained and edited training materials, archives, and technologies to ensure up-to-date resources. • Collaborated with subject matter experts to research innovative approaches for enhancing training programs. • Contributed towards various training-related projects to improve overall team performance. Additionally, leveraged knowledge of financial services to design training and lessons tailored for technology teams and financial technology systems, ensuring that the content was relevant and applicable to the specific needs of the organization.

Media Producer

Central Michigan University

Oct 2017 - May 2018 (8 months)

• Managed production, post-production, and documentation of media projects at Central Michigan University Media Production. • Provided guidance and support to faculty and staff on instructional technology tools for effective implementation. • Collaborated with teams to enhance instructional mission and support college initiatives.

Online Learning and Instructional Design Intern

Mid Michigan College

Sep 2016 - May 2017 (9 months)

• Assisted in developing instructional materials and resources to support the college's educational mission. • Conducted research on technology trends, tools, and instructional techniques to enhance learning experiences. • Facilitated training events and provided guidance to faculty and staff on effective implementation of instructional technology tools.

Night Operator

Isabella Bank

Apr 2016 - May 2018 (2 years 2 months)

• Monitored first level of electronic services including but not limited to ATM's, online banking, telephone banking, mobile banking and troubleshoot errors with those services. • Verified all end of day processing completed normally and makes sure backups are offsite after end of day • Monitored job progression and troubleshoots errors in end of day processing.

GED Prep Instructor

Michigan Works Association

Jan 2016 - Mar 2017 (1 year 3 months)

• Provided comprehensive instruction in core competency areas of a GED curriculum, including mathematics, English, history, and science, through both web-based and in-class formats. • Lead classroom management and engagement to maintain continuity of education and encourage student participation in pursuit of their GED. • Created personalized lesson plans tailored to individual student needs and track educational growth to assess progress throughout the course. • Offered tutorial assistance to enhance students' academic performance, employability skills, and financial literacy. • Counseled students on college applications, including cost analysis and career assessments, and prepare them for post-secondary education options. • Monitored stud

Site Coordinator

City of Mt Pleasant Michigan

Aug 2014 - Apr 2015 (9 months)

• Developed and maintained relationships with parents, school staff, and fellow Program Assistants to ensure smooth operations. • Organized and executed field trips, ensuring safety protocols, parent communication, and logistical arrangements. • Supervised and mentored Program Assistants during After School programs and PEAK Summer Camp.

Primary/Secondary Substitute Teacher

PCMI Services Powered by Willsub

Jan 2012 - May 2018 (6 years 5 months)

• Implemented engaging lesson plans to promote student participation and learning consistency. • Adapted teaching styles to cater to diverse student learning preferences. • Maintained a positive classroom environment and supervised students outside of class. • Developed and graded classwork, homework, and tests according to curriculum guidelines.

Site Lead

City of Mt Pleasant Michigan

Jul 2011 - Jul 2014 (3 years 1 month)

• Built a working relationship and trained with the Site Coordinator regarding licensing, payments, attendance, emergency procedures, rules and regulations. • Maintained role and responsibilities in the absence of Site Coordinator while performing standard duties of a Program Assistant.

Program Assistant

City of Mt Pleasant Michigan

Aug 2010 - Jun 2011 (11 months)

• Supervised and participated with students. • Organized recreational and educational enrichment. • Established a safe and fun learning environment.

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Head Counselor

COOR Intermediate School District

Apr 2008 - Aug 2009 (1 year 5 months)

• Supervised students and fellow counselors, ensuring a safe and engaging camp environment. • Created and led in-camp activities to foster relationships and personal growth. • Guided students in hands-on activities, including grounds maintenance, school projects, and life skills development.

Kevin Mayhew, M.Ed

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