Kevin Loesken Customer Success and Program Management

Program Manager

VAST Data

Oct 2022 - Current (3 years 11 months)

As a Program Manager, I am dedicated to simplifying data storage and redefining organizational interactions with data, effectively breaking decades of tradeoffs. My role involves a strong focus on Customer Success, where I regularly engage directly with customers to ensure their needs are met and their experiences are optimized. This customer-centric approach not only enhances our service delivery but also fosters long-term relationships that are crucial for the success of our data solutions.

O

Customer Success Engineer

OneSky Inc Limited

Jan 2022 - Dec 2022 (1 year)

OneSky provides seamless end-to-end localization solutions for thousands of mobile apps, games, websites, and businesses worldwide. We offer professional translation services in 50+ languages and a translation management system (TMS) with API integrations and plugins to streamline your workflow. We hire and carefully screen our own translators to ensure the highest control over quality. Using OneSky’s powerful QA features, cross-functional teams collaborate efficiently to deliver faster release cycles and higher quality translations.

English Instructor

Korea Poly School

Jan 2021 - Dec 2023 (3 years)

Over the last 20 years, POLY has been at the forefront of improving English education in Korea. Our innovative educational programs are continuously elevating the overall quality of English education in Korea, and the students we cultivate are serving as models for many English language learners. At POLY, we don’t just take pride in the successes of our company and students: We take responsibility for them. And bearing the responsibility of your trust in us, we are not satisfied with what we have achieved, but will always strive to provide even greater educational services.

Q

Customer Success Manager

Qumulo Inc

Jan 2018 - Dec 2021 (4 years)

As a Customer Success Manager, I played a pivotal role in the development of a file data platform designed to provide flexibility, operating on industry-standard hardware and natively in the cloud. Additionally, I managed and moderated the Slack community, which included members of Qumulo's entire customer base, fostering engagement and ensuring that customer feedback was effectively communicated and addressed. This involvement not only enhanced customer satisfaction but also contributed to a collaborative environment where users could share insights and best practices.

Director of Customer Success

Flyhomes

Jan 2017 - Dec 2018 (2 years)

Our mission is to build the world’s best home buying and home selling experience. Buying a home doesn’t have to feel complicated. Our simplified approach helps you search, buy, and move in—all without having to stumble through the traditional process. To make everything easier, we brought our local experts together, giving you a team of research analysts, loan officers, and tour agents—all under one roof—including a dedicated Flyhomes Agent to guide you every step of the way. This straightforward approach, combined with our competitive cash offer and innovative ability to buy before you sell, help you buy fast so you can move in and move on. And because we know life happens, we back every Flyhomes Cash Offer with a guarantee that says

Customer Support Manager

Moz

Jan 2016 - Dec 2017 (2 years)

As the Customer Support Manager at Moz, I played a pivotal role in our journey since our inception in 2004, transitioning from an SEO consulting company to launching our first Pro app in 2007. I was dedicated to upholding our core beliefs—TAGFEE—and ensuring that we delivered an exceptional experience for our community and subscribers. My responsibilities included leading the Support team, where I not only focused on customer assistance but also took charge of community engagement by managing content moderation within the Moz Community. This dual focus on support and moderation helped foster a vibrant community, and I am grateful to our subscribers for being an integral part of our story.

Customer Support Engineer

Moz

Jan 2015 - Dec 2016 (2 years)

As a Customer Support Engineer, I was responsible for providing exceptional technical support to clients, troubleshooting issues, and ensuring customer satisfaction. I collaborated closely with cross-functional teams to resolve complex problems and improve product functionality. Additionally, I assisted with content moderation for the Moz Community and our social media platforms, which enhanced user engagement and maintained a positive online environment. This experience allowed me to develop strong communication skills and a keen understanding of community dynamics, further contributing to my effectiveness in customer support.

Real Estate Broker

Berkshire Hathaway HomeServices

Jan 2015 - Dec 2016 (2 years)

Berkshire Hathaway HomeServices is a global residential real estate network with more than 50,000 real estate professionals and nearly 1,500 offices across 12 countries including, the U.S., Canada, Mexico, Europe, the Middle East, The Bahamas, and India. In 2021, the Berkshire Hathaway HomeServices global network represented more than $179.9 billion (USD) in real estate sales volume. The network, among the few organizations entrusted to use the world-renowned Berkshire Hathaway name, brings to the real estate market a definitive mark of trust, integrity, stability, and longevity.

Risk Investigator

Amazon

Jan 2013 - Dec 2015 (3 years)

I was a founding member of the Product Review Abuse team responsible for maintaining the integrity of the Amazon review system, particularly acting as point of contact for all product review issues and escalations for Amazon's DE site. I was responsible for translating and drafting customer-facing messaging to Amazon's German customers, and I developed materials and conducted a training program used for all new hires.

T

English Teacher

The English Friends Academy

Jan 2011 - Dec 2012 (2 years)

I taught English to kindergarten through high school students and adults in Seoul, South Korea. This included developing materials and assignments for several different subjects, including reading, writing, phonics, conversation, and project classes.

Associate Producer - Retail Production

Big Fish Games

Jan 2010 - Dec 2011 (2 years)

I created the retail CDs of our titles that were sold in stores around the world. This included acting as the point person and managing testing through a third-party vendor, consolidating art assets and game files, working directly with several teams throughout the company, being in constant contact with all external distributors (both domestic and international), and handling other numerous projects for up to 50 titles at once. I helped successfully launch several hundred titles in my time working in this role.

Game Tester - Studios QA

Big Fish Games

Jan 2008 - Dec 2010 (3 years)

I tested multiple titles at once, looking for a variety of bugs from text errors to progression blockers. As my time in the role increased, I became more involved in the testing of our retail discs, which eventually included writing the test passes used for all retail testing.

Customer Support Technical Lead

Big Fish Games

Jan 2008 - Dec 2008 (1 year)

I managed a team of Customer Support Representatives. This included holding individual weekly feedback sessions with each team member, and working with each employee to help them succeed as best as possible in their role.

Customer Support Billing/International Subject Matter Expert

Big Fish Games

Jan 2008 - Dec 2008 (1 year)

I trained and supported a large team of Customer Support Representatives, and was the first point of escalation for difficult customer interactions. A large portion of the role was researching potential issues reported by customers and preventing them from occurring further.

German Customer Support Representative

Big Fish Games

Jan 2007 - Dec 2008 (2 years)

I responded to German customers' e-mails and helped keep Big Fish Games informed of issues with the German website as reported by customers.

Kevin Loesken

About

Detail

Timeline

Résumé