Kevin Keenan

Business Advisor

TRELEVATE

Sep 2025 - Current (1 year)

Sell Frontier fiber optic internet and phone services to small and medium business customers in the Greater Danbury, CT market.

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Global Leader, BPO Delivery Workforce Management (WFM)

INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) IBM Consulting Group

Jan 1999 - Oct 2024 (25 years 10 months)

Managed the Workforce Management function for 30,000+ resources across fifteen offshore Global Delivery Centers. Used long term capacity planning, short term capacity management, resource deployment and utilization performance to achieve business objectives.

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Global Leader, Global Delivery Strategic Initiatives

INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) IBM Consulting Group

Jan 1999 - Oct 2024 (25 years 10 months)

Led a Global Program Office tasked with deploying standardized, “best practice” process, technology and measurements for 2000+ WFM resources across fifteen offshore Global Delivery Centers. Led the creation of supporting communication, education and training materials. Managed ongoing strategic initiatives to ensure ongoing, optimal performance.

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Practice Leader, Healthcare Industry Strategy and Change Consulting

INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) IBM Consulting Group

Jan 1999 - Oct 2024 (25 years 10 months)

Sold and delivered over $25M in strategy, business transformation, and technology solutions.

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Vice President, Business Transformation, Customer Service/Allocations and Electronic Commerce

LIZ CLAIBORNE, INC.

Jan 1995 - Jan 1999 (4 years 1 month)

Developed and executed the company's overall business transformation and e-business strategies as well as ongoing management of the company's Customer Service, Allocation and Electronic Commerce operations.

Senior Manager, Business Consulting Group

ARTHUR ANDERSEN & CO.

Jan 1986 - Jan 1995 (9 years 1 month)

Sold and managed over thirty strategy and business transformation projects across a wide variety of businesses and industries. Developed specific expertise in process improvement, business reengineering, quality management and activity based costing.

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