Kevin Edward Operations and customer-focused professional with experience in

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Operations & Marketing Team Lead

King Team LTD – North Cyprus

May 2022 - Current (4 years 3 months)

•Led and supervised a team executing marketing and sales strategies •Designed campaigns and operational plans to improve team performance •Closely monitored execution and identified gaps or delays •Resolved performance issues through follow-ups, coaching, and workflow improvements • Ensured discipline, accountability, and consistency in daily operations
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Sales & Marketing Executive – Team Leader / Assistant Manager

Neptune Securities Ltd – North Cyprus

May 2021 - Dec 2021 (8 months)

• Managed client relationships and customer support activities •Trained and guided new employees to meet performance targets •Coordinated daily tasks and supported retention strategies •Acted as a link between management and frontline teams
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Sales, Marketing & Customer Service Executive

Noblesky Financial Services Ltd – North Cyprus

Oct 2020 - Feb 2021 (5 months)

• Operated CRM systems and maintained accurate customer records • Assisted clients with account issues, deposits, and withdrawals •Supported customer engagement and promotional activities
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Waiter / Beach Bar Staff

Acapulco Resort Convention Spa Hotel – North Cyprus

Jun 2019 - Nov 2019 (6 months)

• Delivered customer service in a high-volume international hotel •Used Oracle hotel software for service and order coordination •Communicated effectively with guests to meet service expectations
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Sales Assistant

Batelco Communications – Bahrain

Nov 2016 - Jan 2017 (3 months)

• Assisted customers with telecom products and services •Activated SIM cards and handled basic customer documentation • Explained product features and supported retail sales operations

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Kevin Edward

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