Kevin Cypriano Pedro

Kevin Cypriano Pedro

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Kevin
Santa Catarina, Brazil

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work
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Jobs verified_user 0% verified
  • Supermetrics
    Technical Support Specialist
    Supermetrics
    Feb 2024 - Current (2 years 7 months)
  • ServiceNow
    Technical Customer Support Representative
    ServiceNow
    May 2022 - Feb 2024 (1 year 10 months)
    Initial triage of customer cases with documented solutions (such as Patching/Upgrades) and/or workarounds, answering support queries via phone (when necessary) or ServiceNow CRM in a timely efficient manner. Provide translation support for English speaking engineers when attempting to resolve customer's technical issues. Escalating to internal or external support resources and Subject Matter Experts when necessary. Supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through. Manage cases and backlog. Provide support to team members.
  • Meta
    Customer Support Associate
    Meta
    Jan 2021 - Jun 2022 (1 year 6 months)
    Developing deep knowledge within a complex product group Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging. Own tasks end-to-end until they are assigned to specialist. Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to clients. Partner with product support group specialists to identify solutions to advertising bugs and product confusion Facilitate a high-end customer experience related to support for advertising bugs
  • Fácil Espaider
    Customer Support Technician
    Fácil Espaider
    Sep 2018 - Jan 2021 (2 years 5 months)