Kevin Andrés Flórez Guzmán
About
Detail
Business and Data Analyst.
Bogota D.C., Colombia
Contact Kevin regarding:
Flexible work
Starting at
USD9/hour
Résumé
Jobs
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Business Analyst verified_user Verified experienceZensarAug 2024 - Aug 2025 (1 year 1 month)As a Business Analyst, I provided operational and analytical support to Project and Portfolio Managers within the PSO (Project Specialist Operations) team. I acted as a Key User, gathering requirements from internal collaborators, managing requests, and delivering timely solutions. My responsibilities included monitoring project progress, resource assignments, extensions, and requests to ensure alignment with business needs. I prepared revenue forecasts, tracked cost-to-revenue performance, and identified deviations, while developing and maintaining automated Excel dashboards and Power BI reports to enhance project visibility. Additionally, I consolidated financial and operational data from multiple systems, ensuring accuracy and timeliness- Customer Service RepresentativeFoundeverSep 2023 - Jul 2024 (11 months)• Managed customer inquiries through email-based ticketing systems, ensuring clear and professional communication.
• Resolved technical and operational issues, maintaining customer satisfaction and service quality.
• Assisted clients with account updates, service changes, and transfers, ensuring accurate execution and smooth transitions.
• Supported reservation-like processes by confirming, modifying, or canceling customer requests while maintaining clear records and enhancing overall customer satisfaction.
• Identified cross-selling opportunities during customer interactions, effectively offering additional products or services that aligned with customer needs, which further developed my communication, pers - Customer Service RepresentativeTeleperformanceApr 2023 - Aug 2023 (5 months)• Supported client retention strategies in the loyalty department, applying promotions and personalized solutions. • Assisted in maintaining strong customer relationships and meeting sales/retention KPIs.
- Operative AssistantHospital universitario clínica San RafaelSep 2015 - Nov 2015 (3 months)As an Operative Assistant, I conducted physical and digital inventories, entered and organized data in internal systems, and supported asset control activities to maintain accurate records, optimize resource management, and ensure compliance with internal procedures. Additionally, I organized and presented operational and inventory data in clear formats, which supported tracking and decision-making processes. This experience enhanced my understanding of the importance of accurate data visualization for efficient management, ultimately contributing to improved operational efficiency. Furthermore, I coordinated patient transport and ensured the timely dispatch of medical resources and supplies, which involved scheduling, prioritizing requests
Education
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- Civil EngineeringUniversidad de la SalleAug 2014 - Apr 2023 (8 years 9 months)
- Strategies for Urban SustainabilityUniversidad de la SalleJun 2022 - Jul 2022 (2 months)