Kevin Alexander Hernández Henríquez

Kevin Alexander Hernández Henríquez

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Case Handler for personal injury
Canada
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Full-time jobs
Starting at USD12/hour
Flexible work
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Timeline

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Résumé

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  • N
    Case Handler
    New Flex Group
    Nov 2024 - Current (2 years)
    As a case Handler : I have been responsable for overseeing the lifecycle of clients case's, ensuring
    clear communication, timely documentation, and efficient coordination between clients, attorney, and
    other departments.
  • Inspiro
    Sales Agent
    Inspiro
    Oct 2023 - Jul 2024 (10 months)
    I was in charge of answering incoming phone calls to assist and convince customers to upgrade their television equipment as well as offering a variety of television promotions and offers..
    Most important achievements:
    MVP from nesting or mock calls
    Completed successfully with the metric in the first month.
    I was named a mentor for my good performance
  • Opticallbpo
    Appointment Setter
    Opticallbpo
    Nov 2022 - Aug 2023 (10 months)
    Appointment setter
    I was in charge of taking inbound and outbound phone calls to convince patients to get an appointment to get an eye exam for eye glasses or even a contacts exam.
    Most important achievements:
    Most appointment setters in the month of march.
    Development of skills and power of conviction with the ABC method.
    Top performer for two months.
  • T
    Sales Agent/ virtual assistance
    Titan Solar Power
    May 2022 - Nov 2022 (7 months)
    I was in charge of making calls to prospect clients. provide excellent information on services and benefits of solar panels. After a very successful first month, I was appointed virtual assistant in which I had the responsibility of training new employees, sales control, payroll and office work.
  • Concentrix
    Sales Agent
    Concentrix
    Mar 2021 - May 2022 (1 year 3 months)
    In charge of daily sales. Under a series of metrics established by the company. Customer service, quotes and problem resolution. Attention to North Americans and Latinos residing in the United States.
    Most important achievements:
    Top Seller for 8 consecutive Months above more than 300 agents in the campaign.
    Sales team leadership, reporting and metrics compliance as a team.
    Awarded as employee of the year with only 8 months in the company
  • G
    Logistics Supply Chain Specialist
    GRANDISA
    Aug 2020 - Feb 2021 (7 months)
    Responsible for import and export operations, international freight quote, handling with customs agency, liquidation of merchandise in Softland accounting system..
    Most important achievements:
    Responsible for the optimization in times of imports and exports.
    Preparation of market study and acceptance of products.
    Improving the implementation of the import-warehouse process.
  • R
    Import Manager
    RETECSA Representaciones Técnicas Lanuza SA
    Oct 2017 - Aug 2019 (1 year 11 months)
    Responsible for import and export operations, international freight quote, management with customs agency, liquidation of merchandise in exactus accounting system, management of CRM tracking system.
    Most important achievement:
    Responsible for optimization in times of imports and exports.
    Responsible for the authorization and registration of the company as an importer before the National Commission of Toxic Substances.
    Improving the implementation of the import-warehouse process.
  • SEGURIDAD INDACASA
    Responsible for customs agency and imports
    SEGURIDAD INDACASA
    Feb 2016 - May 2017 (1 year 4 months)
    Responsible for customs management, personnel management, customer service, sale of customs services, management of the company's own imports, petty cash management and invoicing.
    Most important achievement:
    Staff management
    Learning of invoicing procedures and handling of petty cash.
    Special recognition of a client regarding my attention used in their customs processes.
  • A
    Customs manager
    AGENCIA DE ADUANA Y CARGA TECA SA
    Jun 2013 - Dec 2013 (7 months)
    Responsible for the elaboration and liquidation of export declarations of free zones.
    Most important achievement:
    Management of Free Zone regime
    DTI filling.
  • Direccion General de Aduanas DGA
    Customs Inspector
    Direccion General de Aduanas DGA
    Sep 2012 - Jan 2016 (3 years 5 months)
    Responsible for the reception and dispatch of merchandise, handling and preparation of inventory, preparation of warehouse budgets, personnel management, customer service.

    Most important achievement:
    Acquisition of knowledge of internal customs procedures
    I learned to drive a gas forklift.
    Preparation of documents of entry and exit of merchandise