K

Kevenashine Rajasegaran

About

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Selangor, Malaysia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • ByteDance
    Senior Specialist - Training and Quality
    ByteDance
    Mar 2022 - Current (4 years 6 months)
  • Concentrix
    Customer Service Representative
    Concentrix
    Aug 2020 - Mar 2022 (1 year 8 months)
    • Respond to customer emails regarding product issues, order status, returns, refunds, and troubleshooting for Oculus devices. • Provide step-by-step guidance for headset setup, account linking, app installations, and firmware updates. • Document interactions and resolutions in the CRM system with accuracy and professionalism. • Collaborate with technical teams to escalate complex issues or bugs. • Assist users with digital content, subscriptions, and store-related queries (Oculus Store / Meta Quest Store). Stay up to date on product updates, known issues, and standard troubleshooting processes. Deliver a high level of customer satisfaction by maintaining tone, clarity, and empathy in all written communication.
  • Agoda
    CustomerService Representative
    Agoda
    Dec 2017 - Jun 2018 (7 months)
    • Handle customer queries related to hotel bookings, cancellations, modifications, and refund requests via phone and email. • Provide accurate information regarding hotel amenities, booking policies, promotions, and availability. • Resolve customer concerns promptly and professionally, escalating complex issues when necessary. • Maintain detailed and accurate records of customer interactions in CRM systems. • Coordinate with partner hotels to confirm bookings, process special requests, or address complaints. • Meet performance metrics such as response time, first-contact resolution, customer satisfaction, and call/email quality. • Stay up to date with company policies, hotel partners, and booking procedures. • Handle peak periods wi
  • S
    Cabin Crew Member
    Silk air
    Jun 2013 - Aug 2015 (2 years 3 months)
    • Greet and assist passengers during boarding and disembarkation. • Conduct pre-flight safety checks and ensure all safety equipment is functional. • Deliver safety demonstrations and brief passengers on emergency procedures. • Provide excellent customer service by attending to passenger needs, including meal and beverage service. • Handle in-flight sales and promotions, including duty-free products. • Respond to passenger inquiries, special requests, and medical or emergency situations. Monitor cabin cleanliness, stock supplies, and report any issues to the flight deck or ground team. Maintain high standards of personal grooming and appearance in line with airline guidelines. Ensure compliance with aviation regulations, safety protoc
  • H
    BarManager
    HomeandAway
    Jun 2013 - Jun 2015 (2 years 1 month)
    • Manage daily bar operations, ensuring smooth service and a positive guest experience. • Hire, train, and supervise bartenders and bar support staff. • Create and maintain an innovative and profitable beverage menu, including cocktails, wines, and specials. • Monitor inventory levels and oversee ordering, stocking, and waste control. • Ensure compliance with licensing laws, health and safety standards, and alcohol service regulations. • Handle customer complaints and resolve issues in a professional and timely manner. • Track bar revenue, manage budgets, and implement cost control measures. • Coordinate with kitchen and front-of-house teams to ensure seamless operations. • Plan and execute bar events, promotions, and theme nights
Education verified_user 0% verified
  • I
    Diploma of Higher Education: Diploma in Business
    INTIUniversity-SubangJaya
    Oct 2024 - Current (1 year 11 months)
  • I
    Korean- Beginner: Language (Korean): Korean Language
    ICLS-KualaLumpur
    Jun 2023 - Jan 2024 (8 months)
  • S
    High School Certificate
    SMKTengkuAmpuanRahimah-Klang
    Jan 2007 - Dec 2011 (5 years)