Keryx Macalinao

Sales Phone Agent Tier 1

LawnStarter

Feb 2024 - Current (2 years 8 months)

• Taking inbound/outbound calls and assisting customers with signing up for lawn care services.
• Recommend services based on customer needs and location.
• Meet or exceed daily/biweekly sales and quality goals.

Purchasing Manager and Sales Support

Wheelzy

Oct 2023 - Dec 2023 (3 months)

• Work closely with sales, inventory, and finance teams to optimize the procurement process and
maintain appropriate stock levels.
• Vehicle procurement ensures purchasing decisions align with company needs, budget
constraints, and market conditions.
• Cost control for every given budget, depending on the unit’s condition.
• Build and maintain strong relationships with car sellers, dealerships, and suppliers.

Customer Service and Sales Representative II, Nuance Communications

Foundever

Aug 2023 - Jul 2024 (1 year)

• Supporting clients by assessing needs for each particular software, Dragon Professional 16,
Dragon Legal 16, Dragon Anywhere, and Dragon Medical One.
• Improving customer satisfaction by communicating with clients to resolve queries of customers'
data in our system.
• Providing escalation documentation requests for clients that is beyond our scope.
• Problem isolation to give out a quick and concise support.
• Upselling services and showing demos that match their needs to the full extent.

I

Merchant Support Advisor II, Shopify

Intouch CX

Feb 2023 - May 2023 (4 months)

• Engaged in human conversations with merchants to identify and resolve issues, and provide
coaching/growth opportunities for their businesses.
• Adhered to a daily schedule that includes a mix of phones, three simultaneous chats, and emails.
• Ensuring merchants have a quick response time by staying on top of your assigned tickets, with
same-day ticket review.

Senior Recruiter II

PSG Global Solutions

Mar 2022 - Nov 2022 (9 months)

• Identified hiring needs and developed job descriptions and specifications.
• Conducted interviews and sorted through applicants to fill open positions.
• Sorting out leads and doing outbound calls for qualified candidates.
• Workflow is 30% administrative tasks and 70% calls for qualified candidates.

E

Sales Specialist I

Ekomlita

Jul 2020 - Dec 2021 (1 year 6 months)

• Assisted inbound customers through chat, phone, or email to make them understand the
product information and be able to provide additional information as needed.
• Sold services by recognizing opportunities to up-sell and sending updates via email to those who
requested modifications or additional information on their orders.
• Provided basic troubleshooting for their internet modem or translator devices.

Technical Support Representative II, Pearson Higher Education

Concentrix

Oct 2019 - Jun 2020 (9 months)

• Provided technical assistance over the phone and chatting with College Educators and students
for the designated web platforms they are using to access the E-books they purchased from the
company.
• Researched, documented, and escalated cases to higher levels of support according to internal
procedures.
• Worked closely with the Client staff to resolve issues promptly.
• Promoting digital products by providing demos to universities within the US, and reaching out to
the sales team to close out the sale.

Customer Service and Sales Representative I, Comcast Northeast Division Billing

VXI Global Solutions

May 2017 - Oct 2019 (2 years 6 months)

• Selling products and services based on the customer’s needs and interests.
• Handled incoming calls regarding billing and general customer service within the guidelines of
the billing department.
• Received confidential information, such as social security numbers & credit card numbers, to
finalize an order and process customer refunds, account adjustments, and resolve client
discrepancies.

Sales Representative I, Ge Holiday

Teleperformance

Apr 2016 - May 2017 (1 year 2 months)

• Received customer inbound phone calls for inquiries and closing out orders of holiday products.
• Conducting measures of our sales approach for every retail store.
• Floor Support for newly added agents to be working for four months only during the holiday
season.

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