K
Kerry Prim Esparza
About
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California, United States
Résumé
Jobs
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- ETechnical Support EngineerEnlyte,Mar 2025 - Aug 2025 (6 months)• Delivered advanced technical support for SmartAdvisor and SmartReports applications. • Utilized PL/SQL, Salesforce, Dayforce, and Azure DevOps for issue resolution and workflow management. • Ensured high data accuracy and uptime for enterprise-level reporting systems supporting Workers' Compensation and Automotive claims. • Provided remote white-glove support to internal users, ensuring efficient communication and issue resolution
System Support EngineerNew Era TechnologyNov 2024 - Jan 2025 (3 months)• Provided AV and IT systems support to over 500 global clients within an MSP environment using ConnectWise and IT Glue. • Delivered on-site and remote troubleshooting for server, desktop, and AV hardware, ensuring optimal performance in corporate environments. • Supported video conferencing equipment, including Crestron, Polycom, and Cisco Systems, maintaining seamless meeting experiences. • Prioritized customer satisfaction through rapid response, ticket management, and proactive AV maintenance. • Troubleshot network connectivity, VM performance, and backup protocols, escalating complex cases as needed. • Served as primary IT support for three major healthcare business units, handling all deskside and remote issues across 100+ locat- GWindows System EngineerGXO Logistics E-Commerce Fulfillment CenterAug 2020 - Apr 2023 (2 years 9 months)• Delivered full on-site AV and desktop support for a 500,000 sq. ft. facility, ensuring all meeting rooms and collaboration tools functioned seamlessly. • Supported Windows 10/11 migrations and domain consolidations using Quest Migration tools and SCCM. • Managed ServiceNow tickets, coordinated with vendors during outages, and used SolarWinds for network monitoring. • Installed and configured Cisco Wireless Access Points and switches, including cabling and termination. • Configured and supported Zebra and Brother printers, Honeywell scanners, and HP workstations. • Collaborated with the global IT engineering team for ISO 20000 compliance and process improvement initiatives.
- QSenior IT Support SpecialistQVC E-Commerce Fulfillment CenterNov 2017 - Jul 2020 (2 years 9 months)• Managed AV, desktop, and network support for warehouse operations and conference rooms. • Supported Windows Server 2012/2016 and Windows 10 environments, including patching and automation via PowerShell and SCCM. • Installed and configured Cisco switches, wireless APs, and cabling infrastructure. • Deployed and managed Microsoft Surface Pro devices and mobile endpoints. • Utilized ServiceNow and Infoblox for ticketing and DHCP/DNS management.
- KWindows Systems AdministratorKohls E-Commerce Fulfillment Center- Sponsored by Apex SystemsMay 2015 - Aug 2017 (2 years 4 months)• Provided on-site technical and AV support within a large-scale E-Commerce fulfillment center. • Managed installation and troubleshooting of Dematic and Manhattan systems, RF guns, and network infrastructure. • Supported thin clients, SCCM imaging, and Windows workstation upgrades. • Collaborated with corporate IT to resolve critical production-impacting system issues.
- AGlobal NOC Systems Operations AnalystActavis Pharmaceuticals (formerly Watson Pharmaceuticals)-Sponsored by Irvine Technology Corporation, Inc.Jan 2011 - Jan 2015 (4 years 1 month)• Monitored global enterprise infrastructure using SolarWinds, ensuring AV and IT system uptime across multiple sites. • Administered Citrix and VMware environments for application deployment and virtual desktop support. • Managed NetBackup, VSphere, and ServiceNow for enterprise-level operations and incident management. • Conducted data center remediation projects and ensured compliance with FDA/GxP and SOX/PCI standards.
Education
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- BSIS (Bachelor ofUniversity of RedlandsAug 2004 - May 2006 (1 year 10 months)
- UNIX CertificationUniversity of CaliforniaAug 2000 - May 2002 (1 year 10 months)
- CCCNA Certification for Switching and Routing - CCNACisco Network AcademyMay 1999 - Jun 1999 (2 months)