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Kerrol Williams

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Kingston, Jamaica

Contact Kerrol regarding: 
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Full-time jobs

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • F
    Order Entry (seasonal)
    Fusion BPO, Kingston
    Dec 2024
    Processed high-volume orders with accuracy and efficiency for Wine Country Gift Basket. Ensured seamless data entry and order fulfillment to meet customer expectations. Maintained strong attention to detail while managing customer information and order specifications.
  • H
    Customer Service/Sales Rep.
    Humach Jamaica, Uwi, Kingston
    Apr 2024 - Nov 2024 (8 months)
    Managed both inbound and outbound calls to book customer appointments. Upsold and cross-sold enhancements, increasing overall revenue per appointment. Worked closely with customers to provide personalized solutions, helping to reduce churn and improve retention. Delivered chat and email support, handling membership inquiries and resolving concerns in a timely manner.
  • I
    Customer Service Rep.
    Ibex Global, Portmore, St.Catherine
    Jul 2022 - Jan 2024 (1 year 7 months)
    Assisted customers by filing claims for mobile devices, appliances, and electronics under Allstate and SquareTrade. Provided efficient and empathetic support, ensuring high levels of customer satisfaction. Developed strong communication and problem-solving skills while working in a fast-paced environment.
Education verified_user 0% verified
  • B
    Cxc Certification
    Black River High School, St.Elizabeth
    Mathematics, English and four others.
  • D
    Certification in Specialist Diploma in Healthcare (Practical Nurse)
    Distinction College, Kingston
  • D
    Certification in City and Guilds UCAS Assured Certificate Health Care Specialist
    Distinction College, Kingston