Customer Service/Sales Rep.
Humach Jamaica, Uwi, Kingston
Apr 2024 - Nov 2024 (8 months)
Managed both inbound and outbound calls to book customer appointments. Upsold and cross-sold enhancements, increasing overall revenue per appointment. Worked closely with customers to provide personalized solutions, helping to reduce churn and improve retention. Delivered chat and email support, handling membership inquiries and resolving concerns in a timely manner.