Kerri McVey

Kerri McVey

About

Detail

Customer Success Pro | Turning Listening into Action & Complex Challenges into Tailored Solutions
Florida, United States

Timeline

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Résumé

Jobs verified_user 0% verified
  • Aztec
    Senior Account Manager
    Aztec
    Jan 2025 - Jul 2025 (7 months)
    • Managed strategic enterprise accounts in healthcare, including Care New England and Brown University Health, leading all phases of customer success—from onboarding to renewal.
    • Supported large-scale deployments by aligning technical solutions with customer goals and delivering high-touch success planning.
    • Achieved a 95%+ renewal rate and maintained a 92% CRR by proactively managing engagement, resolving escalations, and identifying expansion opportunities.
    • Built strong relationships with key stakeholders, including senior-level executives, to improve service alignment and influence adoption.
    • Led quarterly business reviews and executive check-ins to communicate outcomes, present business cases, and surface new gr
  • C
    Client Relationship/Account Manager
    CBS A Xerox Company
    Jan 2016 - Jan 2025 (9 years 1 month)
    • Manage a portfolio of 50-60 accounts from SMB to Enterprise, totaling over $4 million in ARR
    • Experience in building and selling complex and multi-year hardware, software, services and financing solutions
    • Align customer workflows, roadmaps and product optimization to showcase maximum value.
    • Use relationship building skills to build trust, credibility and open, consistent communication.
    • Drive product initiatives through several complex levels/divisions of enterprise organizations.
    • Spearhead multiple complex projects while collaborating cross-functionally with internal and external stakeholders.
    • Break down complicated issues into manageable components and analysis the data available to creatively s
  • C
    Customer Support Specialist
    CBS A Xerox Company
    Dec 2015 - Feb 2021 (5 years 3 months)
  • M
    Marketing Assistant
    Media General
    Apr 2015 - Dec 2015 (9 months)
    - Helped develop and implement a company-wide intranet
    - Coordinated promotional campaigns/items for multiple investor and business administrator
    conferences throughout the country
    - Created, edited, and optimized board presentations, press releases and marketing materials
    - Provided support to over 70 television station marketing departments nationwide
    - Assisted in establishing a quarterly newsletter distributed to over 5,000 employees, keeping
    them up-to- date on recent company news/achievements
    - Identified, developed, and executed communications strategies for multiple communications
    campaigns
  • Lifespan
    Administrative Assistant
    Lifespan
    Jan 2008 - Jul 2010 (2 years 7 months)
    - Created a comprehensive User’s Manual for the RESCQ satellite system used in 22
    hospitals/facilities throughout Rhode Island
    - Part of a team that received the Innovation Award from Computer World magazine
  • W
    Intern
    WSBE Rhode Island PBS
    Sep 2007 - Dec 2007 (4 months)
    -Created multiple e-blasts which were sent to all RIPBS members regarding the company’s 40th
    Anniversary Gala
    - Coordinated brochure and press releases for potential RIPBS members
Education verified_user 0% verified
  • Rhode Island College
    Bachelor’s Degree, Communication and Media Studies
    Rhode Island College
    Jan 2003 - Dec 2007 (5 years)