K

Kenza ouhmed

About

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Birmingham, United Kingdom

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • H
    Front Office Agent
    Hyatt Regency Birmingham
    Nov 2024 - Current (2 years)
    • Delivered personalized guest service in a luxury, high-volume hotel setting. • Utilized Opera PMS to manage bookings, check-ins/check-outs, and guest profiles. • Resolved guest inquiries and complaints promptly, ensuring high satisfaction. • Promoted and upsold services and room upgrades, supporting revenue growth. • Coordinated with other departments to deliver seamless guest experiences.
  • J
    Hostess
    Jimmy Spices Restaurant
    Apr 2023 - Oct 2024 (1 year 7 months)
    • Handled table reservations, phone and email bookings, and guest inquiries. • Supported daily operations to maintain high service quality standards.
  • Transdev
    (Public Transport Operator)
    Transdev
    ●Assisted the Operations Department in scheduling, route optimization, and service monitoring, contributing to more efficient service delivery. ●Monitored daily transport operations, identifying opportunities For process improvement. ●Gained hands-on experience in operational planning, data management, and cross-departmental coordination.
  • O
    (National Railway Operator)
    ONCF
    ●assisted in workflow organization and tracking service performance metrics developed skills in administrative processes ●Developed skills in administrative processes.
Education verified_user 0% verified
  • Ulster University
    Master's in International Business
    Ulster University
    Jan 2023 - Jul 2024 (1 year 7 months)
  • I
    Bachelor's in international program
    International University of Rabat
    Oct 2019 - Jul 2022 (2 years 10 months)
  • M
    MASTER OF SCIENCE DEGREE