Head Of Marketing Communication & Digital
Saint James Albany Hotels Group
Jan 2019 - Oct 2021 (2 years 10 months)
Oversaw the digital transformation and e-commerce strategy for a portfolio of 4 hotels and 2 restaurants, focusing on performance-driven initiatives to boost visibility, customer experience, and revenue.
• Managed website redesign and optimization projects end-to-end: UX definition, roadmap management, SEO-driven content production, QA testing, CRO improvements and KPI monitoring (traffic, conversion, device, speed performance).
• Led the full e-commerce and distribution strategy across websites, SEO, SEA and paid social, driving direct bookings growth and reducing OTA dependency.
• Implemented and scaled CRM & marketing automation workflows (Experience Hotel), covering the full guest lifecycle: pre/post-stay communications,