Kenyon Bowes

I've spent over three decades navigating the ever-evolving landscape of technology services - building teams that meet and exceed client expectations. My journey began at Powersoft where I learned the ropes of professional services management. Since then, I've had the privilege of leading customer success initiatives at companies like Endeca, GroupBy and Cloudera. Each role provided an opportunity to refine my approach to onboarding clients and developing tailored strategies that drive business growth. At GroupBy, over three years as COO and SVP of Customer Success, we saw a 30% increase in client satisfaction scores while simultaneously reducing churn by 15%. Our team came together to create solutions that not only met but exceeded client expectations. Each challenge was an opportunity for growth both for our clients and myself. My time at Cloudera was another highlight, where I focused on onboarding new clients and ensuring they felt supported every step of the way. In just seven months, we saw an impressive 25% increase in customer satisfaction scores. That kind of feedback fuels my interest in this industry; knowing that our efforts directly impact someone's experience is incredibly fulfilling.