Kenya S Hoyle

Underwriter II

United Wholesale Mortgage

Aug 2024 - Mar 2025 (8 months)

• Underwriting mortgage loans with a focus on accuracy and compliance.
• Collaborating effectively with brokers and realtors to facilitate smooth transactions.
• Verifying information meticulously to approve or deny mortgage loans, ensuring all criteria are met.
• Utilized Google Workspace to efficiently search for home information relevant to mortgage applications, enhancing the accuracy of underwriting decisions.
• Developed strong time management skills to balance and complete the allotted number of mortgage applications within deadlines.
• Leveraged CRM tools to analyze data effectively, supporting informed decisions on mortgage loan approvals and denials.

Department Technician – MGCB

Vibrus Group

Mar 2024 - Aug 2024 (6 months)

• Worked with Microsoft Excel to analyze and manage data effectively.
• Reviewed and recorded documents for various gaming locations, ensuring compliance and accuracy.
• Scanned, updated, and organized records to maintain an efficient filing system. Additionally, I was responsible for managing office supplies, which included ordering and maintaining records of supplies on hand, ensuring that all necessary materials were available for daily operations. I also practiced time management by effectively managing my work hours and submitting timesheets at the end of each week, contributing to the overall efficiency of the department.

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Customer Care Specialist

Cabinet Works Group

Dec 2022 - Mar 2024 (1 year 4 months)

• Direct contact with Lowes, Menards, Home Depot, Store Designers & Consumers
• Data Entry - order information & customer information
• Order Entry - imputing orders and details pertaining to order
• Workday, Unidata, Salesforce and other data entry systems
• Managed scheduling for product deliveries to ensure timely arrival for customers, enhancing overall service satisfaction.
• Ordered office supplies for myself and team members, ensuring that all necessary materials were available for efficient operations.
• Adhered to strict time management practices to place orders within required time constraints, facilitating prompt deliveries to customers and pickup locations.

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PPP Specialist/ Client Services Specialist

Citizens Bank (Aline Staffing)-

Dec 2020 - May 2022 (1 year 6 months)

• Managed SBA payments and maintained direct contact with customers regarding loan payouts, ensuring a seamless experience throughout the loan process.
• Corrected loan applications and maintained confidential information for business purposes, adhering to compliance standards.
• Utilized various banking systems, including Cisco, Content Manager, Salesforce, and Webex, to enhance operational efficiency.
• Conducted data entry for customer information, ensuring accuracy and confidentiality.
• Additionally, handled office supplies management by placing supply orders and submitting them for approval, which contributed to maintaining an organized and efficient work environment.

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Insurance Verification – Business Associate

Infinity Primary Care

Mar 2015 - Jun 2018 (3 years 4 months)

• Verified insurances, including deductibles, copays, coinsurances, etc.
• Maintained direct contact with both patients and insurance representatives.
• Created and maintained confidential information within the Nextgen system.
• Scheduled and maintained the calendar of appointments for various doctors.
• Engaged in direct contact with doctors, nurses, patients, office staff, and insurance representatives.
• Managed billing and payments within the Nextgen and Instamed systems.
• Conducted data entry for patient information, ensuring accuracy and confidentiality.
• Utilized CRM tools to centralize patient information, enhancing communication and enabling doctors to better understand pa

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Lead Call Center Agent – Office Support

Utility Resource Group-

Feb 2012 - Nov 2014 (2 years 10 months)

• Create and maintain spreadsheets within End Point Link Pro systems • Strong organizational, planning, problem-solving skills • Work in direct contact with DTE Energy • Continuous updating of database with customer information • Ability to manage and prioritize the daily work effectively • Complete paperwork in order to execute the proper assistance for customers

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Club Receptionist/ Banquet Server

Renaissance Club

Apr 2008 - Dec 2011 (3 years 9 months)

• Entered new member profile information into the database, ensuring accuracy and completeness to enhance member experiences.
• Maintained website calendars of events and updated the electronic reader board to keep members informed of upcoming activities.
• Worked collaboratively with Department Heads and supervisors from various divisions within the company to streamline operations.
• Assisted the Office Administrator with special projects, contributing to the overall efficiency of the office.
• Confirmed special events and member orientation reservations, ensuring a seamless experience for all attendees.
• Proficient in the Three Steps of Service: Warm Welcome; Magic Moments; and Fond Farewells, which ar

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Independent Event Coordinator

Jan 1996 - Current (30 years 10 months)

• Consult with clients to determine event specifications • Worked with event sites including Maltese American Community Club; Barrist Gardens. New Mt. Moriah Baptist Church; Renaissance Club; and more • Plan and execute numerous weddings, receptions, dinners, business meetings, school events and countless other social functions • Provide catering services • Design and implement inventory control systems for event materials, equipment and/or other assets • Analyze specifications and event objectives to identify specific needs for events • Arrange transportation and travel for attendees of various events • Coordinate each stage of the event; pre-event, during event, post event • Create Banquet Event Order (BEO) for each event for sel

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Kenya S Hoyle

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