Kenya Neely
About
Detail
Indiana, United States
Contact Kenya regarding:
work
Full-time jobs
Starting at
USD25/hour
groups
Networking
Résumé
Jobs
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- SSedgwick yJun 2025 - Current (1 year 1 month)Good listening slills, problem solving, empathetic to others
Customer ServiceTE, Republic ServicesMar 2018 - Feb 2020 (2 years)As a Customer Service representative, I utilized Microsoft 365 to enhance communication and streamline processes. I effectively assisted customers in building their profiles and addressing inquiries related to their accounts. Additionally, I managed claims, ensuring that customer issues were resolved efficiently and accurately, which contributed to overall customer satisfaction and loyalty.- ACustomer ServiceAnthem Blue CrossJan 2018 - Mar 2019 (1 year 3 months)
- LCustomer ServiceLowe'sFeb 2015 - Mar 2016 (1 year 2 months)In my role as a Customer Service Representative, I was responsible for addressing client claims and escalations, ensuring that customer issues were resolved efficiently and effectively. I assisted customers in creating profiles, which enhanced their overall experience and engagement with our services. Additionally, I utilized Microsoft 365 tools to streamline communication and documentation processes, improving team collaboration and response times to customer inquiries.
- LCustomer ServiceLCP TransportationAug 2012 - Feb 2014 (1 year 7 months)In my role as a Customer Service representative, I was dedicated to providing exceptional support to clients, addressing inquiries, and resolving issues promptly to ensure customer satisfaction. I utilized various tools and systems to enhance service delivery and maintain accurate records of customer interactions. Additionally, I employed Microsoft 365 software to run certain systems, which streamlined our processes and improved overall efficiency in managing customer data and communications.