Kenneth Somuah

Customer Success Manager

Bask Health

Sep 2025 - Current (9 months)

Bask Health is an all-in-one SaaS platform empowering businesses to launch and scale health programs with built-in clinical providers, pharmacy fulfillment, and operational support. I managed success for enterprise accounts generating multi-million-dollar revenue, overseeing SaaS onboarding, program activation, and ongoing partner operations. Through high-touch relationship management and coordinated support across clinical, pharmacy, and product teams, I drove retention, streamlined workflows, and ensured partners could deliver compliant, scalable health services to their customers.Managed strategic relationships with enterprise SaaS partners including Eden, Amble, and GoodGirl RX, ensuring seamless integration of Bask's end-to-end platfor

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Strategic Client Success Manager

Rising Stars Cup (Contract)

Mar 2025 - Jul 2025 (5 months)

Rising Stars Cup is a premier international youth soccer tournament showcasing top-tier club academies from around the world. The event engages leading brands and organizations through strategic partnerships, performance-driven campaigns, and high-touch sponsor experiences. I owned the end-to-end partner success lifecycle - from onboarding to activation driving over $250K in monetary and in-kind value through relationship management, co-branded initiatives, and ROI-focused sponsorship delivery. Key partners included Adidas, Five Guys, and the Maryland Sports Commission.Managed strategic relationships with Adidas and Five Guys, delivering $85K+ in sponsorship value through co-branded gear, digital marketing integrations, and on-site brand pl

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Account Manager (Contract)

MynaSwap

May 2024 - Aug 2024 (4 months)

Myna is a Web3-enabled buy, sell, and trade marketplace for goods, apparel, and electronics, built to integrate decentralized technologies and digital ownership into mainstream commerce. I led Web3 partnership efforts with blockchain platforms, wallets, and creator communities driving adoption, streamlining onboarding, and increasing retention through personalized product experiences and strategic integrations.Analyzed platform usage data and transaction trends across 200+ high-value creator and collector accounts to surface insights that improved retention and monetization.Built performance dashboards and business cases to evaluate the ROI of partnership deals with top NFT influencers, crypto wallets, and web3 platforms.Led integration of

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Senior Business Analyst

Blue Path Labs (contracted to the Consumer Financial Protection Bureau)

Mar 2024 - Mar 2025 (1 year 1 month)

The Consumer Financial Protection Bureau (CFPB) is a federal agency overseeing compliance across the U.S. financial system to protect consumers and ensure data accuracy in regulatory reporting. I supported this mission by managing large-scale data operations and optimizing SaaS-based regulatory platforms used by 25,000+ financial institutions, with a focus on compliance workflows, system performance, and data integrity.Managed a portfolio of 25,000+ financial institutions, serving as the primary liaison for onboarding, compliance guidance, and SaaS platform support.Built internal dashboards to track filing activity, user behavior, and system performance across regulatory platforms.Led end-to-end testing and platform updates during high-volu

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Customer Success Manager

Coolkicks

Sep 2018 - Mar 2024 (5 years 7 months)

CoolKicks is a leading apparel and streetwear company operating across eCommerce, physical retail, and a proprietary Al-powered SaaS warehouse management platform, with a marketplace that spans footwear, electronics, collectibles, home goods, and more. I led customer success and lifecycle strategy for the company's Al-powered SaaS platform-supporting eCommerce and B2B clients with logistics automation, fulfillment optimization, and product adoption across multiple warehouses.Owned customer lifecycle for a proprietary Al-powered warehouse management SaaS platform, onboarding retail partners, optimizing product adoption, and supporting logistics automation across multiple warehouses.Managed a $9M+ book of 35+ B2B and eCommerce accounts, drivi

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