Kenneth S. Berman Dr.

Retention Representative

Spectrum Communications

Nov 2020 - Jun 2021 (8 months)

• Researched and implemented strategies to increase retention rate of customers • Collaborated with team of 30 representatives, increasing customer retention rate by 60% • Provided 20 hours of training to new hires to ensure all employees are up to date on company policies, practices, and procedures • Utilized excellent interpersonal and communication skills in all interactions with fellow representatives to create positive environment based on teamwork and respect

B

Team Lead/Sales Associate

Bed Bath and Beyond

Aug 2013 - Jan 2020 (6 years 6 months)

• Managed team of 6, including training team members, increasing motivation, and providing constructive feedback • Handled 40 customers on average per day, providing highest level of customer service and increasing sales by 75% • Resolved customer issues, escalating to management as necessary

A

CEO

American Comprehensive Learning

Feb 2012 - Jun 2017 (5 years 5 months)

• Led and Developed Business and Marketing Strategy for this start up organization. • Developed and implemented an innovative business model to Triage recently separated Veterans and help them transition to Civilian life. • Exceeded sales goals by over 500%, through efforts including presentations to local school districts, as well as online and social media marketing • Spearheaded weekly training for over 200 employees to increase engagement and job satisfaction, resulting in a 89% reduction in overall employee turnover

A

Vice President Sales and Marketing

Advanced Energy Management

May 2010 - Feb 2012 (1 year 10 months)

• Developed reputation for customer service excellence and implementing high-quality standards for every employee • Received 85% growth in sales through new marketing programs • Created new sales strategy resulting in 100% increase in sales in the first quarter following implementation • Trained all 15 employees in sales strategy and customer service excellence

EVP Sales and Marketing

University of Phoenix

Jul 2007 - Dec 2009 (2 years 6 months)

• Lead team of 20 individuals and 250 employees • Increased revenue by 70% through marketing efforts • Received 60% growth in sales through new marketing programs • Trained 200 new employees in customer service and sales

1st Lieutenant

United States Army

Regional Vice President

The Princeton Review

Contract Corporate Account Manager

Devry University

K

Regional Director - K12 and Corporate Sales

Kaplan Learning Services

S

Call Center Director

Spherion Hewitt Associates, LLC

Kenneth S. Berman

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