Kenneth De Guzman

Results-driven Client Success and Operations professional with extensive experience managing enterprise client relationships, leading global support teams, and improving service delivery in fast-paced technology environments. Known for building strong client partnerships, resolving complex operational challenges, and implementing data-driven improvements that increase customer satisfaction and reduce escalations. Expertise includes SaaS client support, stakeholder management, technical support leadership, performance analytics, and operational strategy. ITIL-certified professional with proven ability to lead remote teams and deliver consistent business outcomes.