Ken Leonard Ramos

Lifecycle Marketing Operations Specialist

SoFi

Nov 2024 - Current (1 year 8 months)

Created and set up campaigns in Braze, including HTML build, asset setup, and audience segmentation and targeting. Hands-on day-to-day operations for email campaigns. Tested and conducted Quality Assurance (QA) on campaigns before launch, ensuring accurate tracking, and cross-device/browser rendering. Provided ad hoc support for push, in-app, and other lifecycle marketing campaigns. Ensured Disclosures are correct and aligned with Compliance.

S

Shopify Solutions / eCommerce Manager

Softlimit LLC

Nov 2024 - Sep 2025 (11 months)

Oversaw the upkeep of the website, themes, and app details, ensured all elements are functioning smoothly and up to date. Managed and updated website content for multiple brands (agency clients), including product descriptions, images, and promotional materials. Handled all aspects of Shopify store management, including setup, data migration/imports, and ongoing maintenance. Configured and integrated various apps from the Shopify ecosystem, such as Rebuy, Yotpo, and Klaviyo. Handled app setup, and bug resolution, and ensured seamless functionality. Implemented theme customizations for styling, light CSS modifications, and managing real-time theme setup requests. Provided client how-tos, troubleshoot client issues, and worked with the develo

P

Administrative Assistant to Director of Operations

Partner Driven

Sep 2024 - May 2025 (9 months)

Maintained and updated partner-client database in ClickUp, ensuring accuracy and completeness of key records. Conducted audit project and regular data cleanups within ClickUp to streamline organization and improve data reliability. Extracted and cleaned data from various sources such PandaDocs, Spiffy/Stripe, GoHighLevel, DocuSign and Google Docs, ensuring relevant information was organized effectively. Administered access control for clients on PD platforms (Circle Community site, Facebook group, Thinkific), ensuring appropriate permissions or removal depending on status. Edited and published Zoom training sessions to Vimeo and the Circle platform, ensuring timely and organized content delivery.

D

Web Developer / Website Manager

Designer Tapware Co

Apr 2023 - Nov 2024 (1 year 8 months)

Maintained website, HTML/CSS enhancements, product updates, and Klaviyo campaigns. Optimized website performance and loading times through effective asset management.

Project Management Executive | Frontend Developer

Cronix LLC

Sep 2022 - Jul 2024 (1 year 11 months)

Coordinated tasks between developers, designers and marketing teams to launch and manage online stores of clients. Utilized Slack, ClickUp and Basecamp to organize and monitor project tasks. Transformed PSD/Figma designs into HTML-CSS Pages. Developed email templates, campaign strategies and drip campaigns. Created technical video tutorials. Conducted root-cause analyses to identify, verify and fix bugs and issues. Wrote clean, clear and well-tested code for various projects.

Frontend Developer Trainee | Email Specialist

Coalition Technologies

Sep 2021 - Jun 2022 (10 months)

Transformed PSD and Figma mockups into client-ready HTML templates, developing responsive website storefronts for e-commerce clients in Shopify and BigCommerce. Wrote clean, clear and well-tested code for various projects. Developed complex design layouts into email templates in Klaviyo and Mailchimp.

C

Administration Manager | Volunteer Coordinator

Consortium for Global UBI

Jul 2020 - Sep 2020 (3 months)

Provided administrative support to the executive team and HR-related processes. Prepared copy and communications pieces, funding pitch presentation and other organizational documents. Maintained and organized electronic documents, company policies and procedural manuals. Organized project volunteers; worked closely with members to identify, motivate and train volunteers in sprint activities.

K

Finance Officer

KLBR Construction Services, Inc.

Jul 2016 - Oct 2019 (3 years 4 months)

Prepared financial reports and budget outlays, managed disbursement of funds and financial activities, such as, but not limited to banking, payroll, allowances, tax requirements, etc.

Transcriptionist & Documenter

freelance

May 2007 - Jul 2021 (14 years 3 months)

Delivered high-accuracy documentation for events, meetings, and seminars. Transcribed audio recordings with high accuracy and detail. Reviewed transcripts for consistency and clarity. Organized transcription projects to meet tight deadlines.

F

Writer & Researcher

Freelance, Remote

May 2007 - Jul 2021 (14 years 3 months)

Developed engaging content for diverse platforms, enhancing audience engagement and brand visibility. Researched industry trends to inform content strategy and maintain relevance in writing style and topics. Produced academic, technical, and SEO writing across niches. Edited and proofread materials to ensure clarity, consistency, and adherence to company standards.

Ken Leonard Ramos

About

Detail

Timeline

Résumé