UX/UI Designer public Remote experience
Banco Guayaquil S.A.
Jan 2022 - Jan 2023 (1 year 1 month)
I participated in a key digital transformation project, in which the entire process of personal credit application was migrated to a fully online system..
I collaborated closely with a multidisciplinary team, including developers, business analysts, and product experts, to design and enhance the user experience at each stage of the online credit application process.
I conducted user research to understand their needs, and frustrations of users.
I contributed to improving the workflow application process, reducing response times, and increasing customer satisfaction.