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Kelvin Euceda

About

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Management Information Systems
Belmopan, Cayo District, Belize
Contact Kelvin regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • L
    Technical Support Specialist
    Leadventure (IRV)
    Jan 2026 - Current (9 months)
    • Initiate, update, track, and close tickets through Salesforce CRM.
    • Troubleshoot inventory and website issues
    • Assist customers via call or email.
  • L
    Senior Technical Support Specialist (Interim Lead)
    Leadventure (IRV)
    Jan 2025 - Jan 2026 (1 year 1 month)
    • Initiate, update, track, and close tickets through Salesforce CRM.
    • Complete and maintain all required paperwork, records, documents, and tech support logs according to established procedures.
    • Recommend process improvements.
  • Invictus
    Customer Support/Tech Support
    Invictus
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Use SAP CRM to create and schedule customer’s issues with PBX systems.
    • Schedule techs and engineers accordingly.
    • Monitor Rampage monitoring system ensuring all PBX are up and running.
  • N
    Headend Technician
    NexGen (Central Tv & Internet)
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Regular Channel scans ensuring audio and video quality.
    • Monitor Bandwidth Graphs and report any outages.
    • Troubleshoot and adjust RG levels on both Upstream and downstream signals.
Education verified_user 0% verified
  • S
    Associate’s Degree in Management Information Systems
    St. John’s College Junior College, University
    Jan 2022