Customer Service Representative
Sutherland Global Services
Nov 2016 - May 2023 (6 years 7 months)
• Assisted hundreds of customers weekly using CSC CRM, handling inquiries, refunds, replacements, and complaints efficiently.
• Tracked and updated customer interactions in CSC CRM to ensure accurate records and timely resolutions.
• Communicated effectively via Amazon Chime with team members and supervisors to resolve issues and improve customer satisfaction.