Kelsey Cooling Senior Project Manager | Delivering Enterprise Transformation,

Senior Project Manager

Cenlar FSB

Feb 2025 - Current (1 year 7 months)

Senior Technical Project Manager

Newrez

Jul 2024 - Feb 2025 (8 months)

IT Project Manager

Computershare

Jan 2022 - Jul 2024 (2 years 7 months)

Manage the planning, implementation, and delivery of assigned programs or large-scale projects in relation to time, budget, and quality requirements Track, monitor, and drive the realization of benefits of project delivery using appropriate metrics and measures Change management – evaluation of scope and scale of the anticipated change, implementation of change and transition plans, and the delivery of technology strategy and solutions. End-to-end management, implementation, and transitional activities associated with several projects and initiatives. Initiate, lead and drive continuous improvement initiatives across processes and tools within the portfolio management space. • Managing the implementation of organizational rebrand to Newrez

Operations Manager

Crown Castle

Sep 2021 - Jan 2022 (5 months)

Head of operations for district-wide microtrenching legislation reform initiative for the City of Chicago, including weekly meetings providing progress updates to upper management and stakeholders. Manages multiple cross-functional teams using an agile mindset to adhere to the constant iterations required to determine new plans of action and pursuing new avenues to aid in city reforms. • Lead operations representative for FlexNAP, a company-wide pilot program focusing on R & D and cost savings. Provides weekly project health insights to upper management and stakeholders. Worked in collaboration with our field sales team to bring new clients onto this new construction method helping with marketing strategy and solutions to generate business

Network Construction Manager/Project Manager

Crown Castle

Apr 2019 - Jan 2022 (2 years 10 months)

Manages regional project reporting for Design & Construction teams, including forecast vs commitments and project health. Organizes, analyzes, and presents data on a monthly basis for Central Region Operation Meeting. Manages data integrity, forecasting, and reporting for all design and construction metrics in the TMO3 (consisting of 2,333 nodes with $285M budget). • Implemented weekly Quality Control (QC) Reports of SmartSheets platform, improving data integrity for the Chicago district in fiber optics reporting. • Spearheaded the region in adopting new tracking procedures to align metrics with national standards, creating more consistent and reliable data for operational analytics o Directly contributed to this initiative in the Chicago m

Project Coordinator

Crown Castle

Sep 2017 - Apr 2019 (1 year 8 months)

Manages prioritization for wireless and fiber permits with utilities and other permitting entities. Team lead for OUC submittal prioritization and conflict resolution. Performs weekly data analysis to determine progress and health of projects. Develops and maintains accurate and complete files for projects and programs; continues to monitor for integrity and completeness.

AP Analyst

Groupon

Sep 2016 - Sep 2017 (1 year 1 month)

o Handles VAT analysis (Value added Tax)-ensuring that all vendors are up to regulations for both North American and European Tax laws. o Handles all issue resolution and researching discrepancies around individual vendors and payments/accounting for inventory o Handles remittance reporting and analysis in Excel (managed through utilizing Vlookups, Pivot Tables and being able to sort data through formulas and basic macros) while also extracting required reporting from NetSuite

Server

Giordanos

May 2013 - Sep 2016 (3 years 5 months)

- Provides exceptional customer service based on company policy and procedure in a fast pace environment - Creates inviting dining experience to customers that reflects the Giordano's image - Trains new employees on company policies and responsibilities - I was hired at an entry level position and promoted to three more ranks until becoming a server around a year ago.

C

Customer Service Coordinator

Carriage Court LLC

May 2011 - May 2013 (2 years 1 month)

-Answered phone calls and directed callers to correct representative -Assisted with financial reporting and marketing correspondence, managed and edited company website -Coordinated appointments and met with prospective clients to show available apartments/townhomes

Kelsey Cooling

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