Kelly Zamorano Ibarra

Kelly Zamorano Ibarra

About

Detail

Operations Manager | Team & Process Builder | Bilingual | Expert in Coordination, Client Communication & Workflow Optimization
Colombia
Contact Kelly regarding: 
work
Full-time jobs
Starting at USD2k/month
Flexible work
Starting at USD15/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Max's Services USA
    Internal Operations Manager
    Max's Services USA
    May 2025 - Current (1 year 6 months)
    Transformed a one-person coordination role into a structured internal operations department of five, including operations assistants and coordinators.
    • Built clear workflows, SOPs, and communication protocols that led to a 95% reduction in system coding errors (Dispatch Track).
    • Helped to reduced client claims, by strengthening documentation, team collaboration, and communication—thanks to the support of the newly formed coordination team.
    • Facilitate daily collaboration between field installation teams, coordinators, and accounting to ensure accurate billing, issue resolution, and smooth operations.
    • Maintain direct communication with clients (e.g., Ferguson) to manage claims and project updates with transparency an
  • Max's Services USA
    Lead Services coordinator
    Max's Services USA
    Nov 2024 - Jul 2025 (9 months)
    • Coordinated day-to-day logistics for appliance installations, ensuring schedules ran smoothly and teams had the support they needed in the field.
    • Acted as the main point of contact between installers, clients, and internal teams to quickly address issues like schedule conflicts, missing items, or unexpected site conditions.
    • Reviewed job data and exception reports to identify areas for improvement and recommend process adjustments.
    • Evaluated estimated job durations to optimize routing and ensure realistic scheduling.
    • Worked closely with the Regional Operations Manager to align installation planning with broader company goals, and supported the Senior Manager on key client accounts.
    • Helped ensure a smooth
  • O
    Operations Specialist Assistant
    Jul 2024 - Nov 2024 (5 months)
    Managed urgent and complex client requests, ensuring timely and effective solutions.
    • Collaborated with underwriters and agents to coordinate policy renewals.
    • Oversaw the company's Facebook presence to drive engagement and support marketing efforts.
  • M
    Operations Specialist Assistant public Remote experience
    My VA Insurance
    Jul 2023 - Jun 2024 (1 year)
    • Managed client data, processed insurance claims, and coordinated with underwriters and agents to ensure policy compliance.
    • Streamlined administrative tasks, improved workflow efficiency, and enhanced customer satisfaction through effective communication and problem-solving.
    • Developed Call logs, KBs & SOPs to contribute to team growth and efficiency.
  • Hired Remoteli
    Accounts Payable Clerk public Remote experience
    Hired Remoteli
    Jan 2023 - Jun 2023 (6 months)
    Managed high-volume invoice processing, increasing productivity by 137%.
    • Resolved over 1,000 overdue invoices, achieving an 83% resolution rate.
    • Collaborated with cross-functional teams to enhance vendor relationships and address payment discrepancies.
  • T
    Executive Personal Assistant
    TOTAL PROTECTION, C.A
    Aug 2022 - Oct 2022 (3 months)

    -Manage new agents hiring contracting process.
    -Receive, attend and respond requirements via emails & phone calls.
    -Manage appointments, calendar and book meetings with new and existing clients.
    - Process any require insurance transaction to provide customer service and support agents with policies processes, to acquire and retain profitable business.
    -Organize and maintain online company files, invoices and other digital documentation.
  • d
    Virtual Assistant
    dxma
    Feb 2022 - Aug 2022 (7 months)

    -Manage appointments, calendar and book meetings with new and existing clients.
    -Find leads and built-up database of past and current clients
    -Organize and maintain online company files, invoices and other digital documentation.
  • Lean Solutions Group
    Accounts payables specialist
    Lean Solutions Group
    Dec 2021 - May 2022 (6 months)
    CTG Onboarding Logistics coordinator at accounts payables area with Chariot Logistics / Nashville,TN
  • C
    Accounts payables specialist
    Chariot Logistics Inc
    Dec 2021 - May 2022 (6 months)
    CTG Onboarding Logistics coordinator at accounts payables area with Chariot Logistics / Nashville,TN through Lean Solutions Group
  • Lean Solutions Group
    Accounts payables specialist
    Lean Solutions Group
    Dec 2020 - Dec 2021 (1 year 1 month)
    CTG Onboarding Logistics coordinator at accounts payables area with FreezPak Logistics / Carteret, NJ
  • Freezpak Logistics
    Accounts payables specialist
    Freezpak Logistics
    Dec 2020 - Dec 2021 (1 year 1 month)
    CTG Onboarding Logistics coordinator at accounts payables area with FreezPak Logistics / Carteret, NJ through Lean Solutions Group
  • Nolan Transportation Group (NTG)
    Track and trace specialist
    Nolan Transportation Group (NTG)
    Aug 2020 - Dec 2020 (5 months)
    CTG Onboarding Logistics coordinator for Nolan Transportation Group / Atlanta - USA through Lean Solutions Group
  • Lean Solutions Group
    Track and trace specialist
    Lean Solutions Group
    Aug 2020 - Dec 2020 (5 months)
    CTG Onboarding Logistics coordinator for Nolan Transportation Group / Atlanta - USA
  • M
    Billing Specialist
    Mig Internacional
    Dec 2019 - Aug 2020 (9 months)
  • Lean Solutions Group
    Billing Specialist
    Lean Solutions Group
    Dec 2019 - Aug 2020 (9 months)
  • M
    Operations Specialist
    Mig Internacional
    Apr 2019 - Dec 2019 (9 months)
    CTG Onboarding Logistics coordinator for Marquee Insurance Group / Atlanta
    - USA through Lean Solutions Group
  • Lean Solutions Group
    Log. Coordinator / Operations Specialist
    Lean Solutions Group
    Mar 2019 - Dec 2019 (10 months)
    CTG Onboarding Logistics coordinator for Marquee Insurance Group / Atlanta
    - USA
  • D
    Qualifying manger/ Inside sales representative team leader
    Direct Connect Telecommunications
    Mar 2018 - Feb 2019 (1 year)

    - Find leads and built up database of past and current clients
    - Monitored and ensured customer satisfaction
    - Developed and implemented CRM training
    - Training and tips for sales team to achieve proper performance
    - Delegate tasks to team members with the best skills for the job and guide them to ensure a good job
  • I
    Administrative and accounting assistant
    Inverconst A.C.S.A.S
    Mar 2016 - Feb 2018 (2 years)

    -Support with vendors and contractors
    - Manage appointments, calendar and book meetings with new and existing clients
    -File and maintain paperwork of bills and invoices
    -Processed documents and managed accounts
Education verified_user 0% verified
  • Fundacion Universitaria Tecnologico Comfenalco
    undergraduate, Finance and Financial Management Services
    Fundacion Universitaria Tecnologico Comfenalco