Kelly B.

Jobs 0% verified

Customer Project Manager

Inspectorio

Oct 2023 - Feb 2025 (1 year 5 months)

Successfully managed strategic client accounts by coordinating cross-functional teams, ensuring project milestones were met, and maintaining clear and timely communication with stakeholders. Generated partner-facing reports, conducted risk assessments, and tracked key performance indicators to ensure alignment with client objectives. Fostered long-term relationships through proactive support, operational excellence, and data-driven insights that enhanced client satisfaction and engagement.
Implementation Support Specialist

Neostella

Dec 2022 - Oct 2023 (11 months)

Supported the successful implementation of software solutions for strategic clients by customizing project templates, reports, and data fields, while coordinating system integrations. Provided end-to end assistance throughout the automation process, ensuring alignment with client priorities and driving high-impact technology adoption. Focused on enhancing user experience and long-term partner satisfaction through tailored configurations and ongoing support.
Business Support

Microsoft

Jun 2021 - Dec 2022 (1 year 7 months)

Acted as the main point of contact between support engineers and clients during incident management, ensuring clear communication and timely resolution. Coordinated with internal teams, generated reports to identify improvement areas, and supported the Customer Success team in tracking key metrics and follow-ups to enhance service performance.
Inside Sales Support

Américas BPS

Jun 2019 - Jun 2021 (2 years 1 month)

Management and resolution of support requests for administrative processes, ensuring exceptional customer service. Generation and analysis of management indicator reports to drive informed decisióO-making. Oversight and optimization of business process databases. Continuous monitoring and enhancement of the CRM and operational sales processes to maximize efficiency and client satisfaction.

Education 0% verified

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