Kellisha

B

Retail Settlement Clerk

Bowen & Bowen Ltd.

Sep 2024 - Current (2 years)

I’m responsible for reconciling all sales across Naybaz store locations, ensuring accuracy and alignment with Naybaz partners. I prepare monthly reconciliation reports, verify Boledo sales and payouts, and balance Digi and Smart credit sales. I also clear backend receipt issues, assist the finance team with cash clearing, and act as a bridge between finance, partners, and managers to keep financial operations running efficiently.

Senior Solutions Representative (Device Marketing)

Belize Telemedia Limited

Dec 2023 - Sep 2024 (10 months)

In this role, I handled the daily responsibilities that kept operations running smoothly, including preparing stock and sales reports, supporting the retail teams, managing inventory, coordinating with vendors, and documenting the faulty device process. I also assisted in creating monthly promotions and carried out market research to understand customer trends. I scheduled market visits to each store location to ensure procedures were being followed, assessed for products were displayed and spoke with customers to gather feedback.

Contact Center Agent

Belize Telemedia Limited

Apr 2023 - Oct 2023 (7 months)

I was tasked to contact residential customers and upsell them to upgrade to the new bundle which is DigiOne. I am also responsible for contracting new installations and troubleshooting customers' services such as their internet, DigiTV experience, and Prepaid service. I am currently leading my department in sales.

N

Business Development Representative

NGenious Solutions Inc

Aug 2022 - Dec 2022 (5 months)

I was given the duty to call other companies and sell our services and if they were interested, I would make an appointment for them to meet with the Cloud Specialist. I was also responsible for following up via email for the appointments to be a success.

P

Appointment Setter/Telemarketer

Powur

May 2022

I was responsible for cold-calling potential customers in the Santa Barbara area and informing them of the benefits of going solar. If I got their interest, I would then qualify them and set an appointment date so they can speak to the Solar expert.

Market Research Representative

Jobget

Jan 2022

We were appointed to call business places of all categories and advertise the recruiting app/site. While speaking to a manager we would offer them help setting up an account and then we would approve their account on the backend.

Customer Support Representative

Lull

Jun 2021 - Dec 2021 (7 months)

I am responsible for taking incoming calls from customers and to assist in department or queries such as logistics, discounts and promotions, sales, product knowledge, and basic customer service. I was also responsible to make outgoing calls as well if a customer requested so or needed to be updated on any updates within their profile. I would also perform email handling and live chatting.

A

Appointment Setter

Ageras

Oct 2020 - Oct 2021 (1 year 1 month)

I was responsible to call accounting firms across the US and sell them a service that would provide clients to their business. I would also send emails to CEOs if they were not available for a call and get them to then set an appointment time and date.

Sales Representative

The Credit Pros

Jan 2020

I was responsible for receiving prequalified leads and then upselling a service that was meant to repair your credit score. If I was successful at selling this service, I would then enroll said prospect into a program and then charge their credit or debit card for the enrollment fee. I would then transfer this new customer to a certified expert who would go on to repair their credit.

L

Lead Generation Representative

Lexington Law

Mar 2019 - Dec 2019 (10 months)

I was responsible for cold calling and then performing a warm transfer to the headquarters of the company where the prospect/customer would then work on their credit. I was also qualifying leads for consolidation services.

O

Telemarketing Representative

Outsource Solutions

Jan 2018 - Feb 2019 (1 year 2 months)

I was responsible for calling US citizens and surveying them on their political background and who they had voted for and were going to vote for. I would also inform them of the political agenda or laws that would be passed in their area.

C

Telemarketing Representative

Commit services

Feb 2017 - Dec 2017 (11 months)

I was responsible to call US citizens and survey them on their voting history and political agenda. I would also educate them on the background of the candidates if they were uninformed and I would also tell them about educational programs for kids and adults in their neighborhoods.

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