Kellie Yackee

Director, Sales Operations

Feedonomics

Jan 2021 - Current (5 years 7 months)

Lead Sales Engineering team, driving 46% of all-time closed deals, enhancing team synergy. Managed 10+ Sales Coordinators, boosting sales efficiency by 20%, optimizing support processes. Implemented contract process improvements, achieving 3.5x faster execution, enhancing win rates. Developed sales dashboards for executives, providing real-time insights into sales performance. Spearheaded CLM adoption, reducing contract SLAs by 25%, ensuring SOX compliance. Spearheaded sales process optimization, leading to 20% increase in operational efficiency and increased revenue generation. Fostered cross-departmental partnerships to streamline CRM management, boosting data accuracy and improving overall sales workflow. Cultivated a high-performing tea

Director, Account Management

Feedonomics

Jan 2020 - Jan 2021 (1 year 1 month)

Led a team of 15, enhancing productivity and client relations through effective training. Implemented KPIs to ensure consistent achievement of business goals. Created sales frameworks improving team efficiency and role clarity. Developed the foundational framework and processes for Sales Coordinators, improving team efficiency, role clarity, and alignment with sales objectives. Developed and implemented a foundational renewal strategy to transition clients from month-to-month contracts to long-term agreements, increasing retention and revenue predictability. Collaborated cross-functionally to design and execute a COVID-19 client engagement strategy, ensuring business continuity and client satisfaction during the pandemic. Spearheaded key im

Manager, Account Management

Feedonomics

Jun 2018 - Jan 2020 (1 year 8 months)

Managed strategic accounts, achieving 110% of quota through strong client relationships. Led a team of 7, enhancing collaboration and boosting revenue retention by 30%. Negotiated key contracts, improving client satisfaction and long-term partnerships. Implemented retention strategies, increasing client loyalty and reducing churn. Streamlined cross-departmental processes, enhancing operational efficiency. Cultivated a positive work environment, encouraging open communication and professional development among team members. Promoted a culture of teamwork and continuous improvement, encouraging team members to share insights and enhance collective performance. Enhanced account management processes, driving measurable improvements in client re

Senior Account Executive

Feedonomics

Jun 2017 - Jun 2018 (1 year 1 month)

Led team in consultative sales strategies. Top-performing Account Executive, exceeding sales and retention quotas. Achieved 100% average monthly goal with high incremental revenue increase. Managed full sales cycle for high-value enterprise accounts, achieving a 95% retention rate. Ensured optimal client experience by collaborating cross-departmentally.

Senior Account Executive

MobileCause

Mar 2016 - Jun 2017 (1 year 4 months)

Educated potential customers on utilizing the world's leading mobile and online fundraising and communications software. Worked closely with notable non-profit organizations affiliated with USC, American Heart Association, Salvation Army, etc., to help fundraising teams meet monetary goals and increase overall revenue to the business. Creatively devised strategies to strengthen and build business relationships with non-profit organizations while meeting and exceeding monthly quotas. Drove full 30-day sales cycle from demos/presentations to closing and contract negotiations without free trials. Prospected and sourced new leads to obtain new accounts. Created donation pages for non-profits, crowdfunding, live thermometers, and various marketi

Strategic Account Manager

ZipRecruiter

Dec 2014 - Mar 2016 (1 year 4 months)

Top-performing Account Manager, exceeding sales and retention quota, achieving 105% average monthly goal with high incremental revenue increase. Responsible for retention of large, strategic accounts totaling over $2,000,000. Relationship-based account management by building rapport within a top-tier book of business. Reporting ROI and analyzing industry trends and seasonality to optimize account performance. Maintained the most up-to-date product knowledge of ZipRecruiter's suite of services to best fit each client's specific needs, including SEO-based ad optimization. Ensured optimal client experience and maximized retention, maintaining a 95% retention rate within client base. Managed job listings for 450+ clients.

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