Kelebogile Mahuma

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Senior Sales Development Representatives

Roadflex

Feb 2025 - Current (6 months)

In my role as a Sales Development Representative at RoadFlex, I play a crucial part in helping companies optimize their fleet operations by introducing them to an all-in-one expense management platform that combines AI-driven fraud prevention, fuel card management, and seamless integration with telematics systems. On a daily basis, I focus on generating and nurturing qualified leads through multi-channel outreach, including: • LinkedIn messaging to connect and build rapport with key decision-makers • Email outreach tailored to specific industries and operational challenges • Cold and warm calls to engage prospects, uncover pain points, and position RoadFlex as a valuable solution I actively manage my sales pipeline, ensuring leads are

Team leader

EXp Realty

Feb 2021 - Feb 2025 (4 years 1 month)

• Morning team huddle to set priorities, share updates, and motivate staff • Monitoring incoming customer queries (calls, emails, live chats) and assigning them appropriately • Assisting team members with difficult or escalated customer issues • Coaching team members in real-time, providing feedback and support • Reviewing and analyzing daily reports to track performance and service levels • Meeting with upper management to discuss progress, challenges, and improvement areas • Handling administrative tasks such as scheduling, time-off approvals, and documenting team metrics • Ensuring customers receive timely and quality support, reinforcing service standards • Identifying opportunities for team or personal growth, suggesting traini

Head Cashier

Gucci

Jul 2017 - Feb 2021 (3 years 8 months)

- Conducted cash reconciliations and managed the administration of paperwork, including fiscal closures and daily sales reports. - Monitored key performance indicators such as the accuracy of client profiling, data capturing, and management to ensure operational efficiency. - Handled daily cash transactions, including banking, float preparations, cash ups, and petty cash transactions, while also managing store emails and incoming calls. - Collaborated with department managers and senior staff to strategically plan around operational challenges, such as customer flow, high-volume periods, system issues, and transaction discrepancies, demonstrating strong strategic planning skills. - Utilized Google Workspace for managing internal reports

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Administrative Manager

Topshow Topman

Oct 2015 - Mar 2017 (1 year 6 months)

- Handled inquiries, schedules, and various office functions to ensure smooth daily operations. - Managed daily cash transactions, including banking, float preparations, and cash ups, ensuring accuracy and accountability. - Conducted risk management and stock takes to maintain operational efficiency and compliance. - Responsible for OHASA trainings and served as a team leader to 13 staff members, fostering a collaborative and productive work environment. - Ordered and maintained stationery and equipment, ensuring all resources were readily available for staff. - Planned and coordinated meetings to facilitate effective communication and project alignment. While the title of Administrative Manager may not immediately appear aligned with

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Top Shop Top Man

House Of Busby

Contact Number: 011 288 500 Reason for leaving: Seeking better opportunities Duties: Handled inquiries, schedules, and several office functions, ensuring smooth daily operations. Managed daily cash transactions, including banking, float preparations, and cash ups, while implementing effective risk management strategies. Conducted stock takes and was responsible for OHASA trainings, ensuring compliance and safety standards were met. Served as a team leader to 13 staff members, fostering a collaborative work environment. Ordered and maintained stationary and equipment, and planned and coordinated meetings to enhance organizational efficiency. Additionally, utilized CRM tools to support customer transactions and maintain accurate client da

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Second Key Holder

Bogart Man Pty

As a Second Key Holder, I was responsible for overseeing daily operations and ensuring a high level of customer service. My role involved supporting customer transactions and maintaining accurate client data within our Customer Relationship Management (CRM) system. This was crucial for improving customer service and operational efficiency. This involved: • Creating and updating customer profiles to reflect accurate contact details and purchase history. • Logging each purchase under the correct customer profile to maintain a complete transaction record. • Ensuring all data was properly centralized under a single profile for each customer, which allowed for better visibility and tracking of customer preferences and buying behavior. • Re

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Style Assistant

Colette by Collette Hayman

Reason for leaving: Seeking better working opportunities

Front desk operator (Cashier)

Gucci

Duties: Cash Reconciliations, Administration Of paperwork such as fiscal closures and Daily sales, Key performance indicators Such as the accuracy of client profiling Daily cash transactions - banking, float prep Cash ups and petty cash transactions Managing store emails and incoming calls. Reason for Leaving: Seeking better educational opportunities

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