Keith Herron, MSL, MSOP

Keith Herron, MSL, MSOP

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Transformational Sales , Product Management and Underwriting Executive | Leading Cross-Functional Teams to Drive Innovation and Customer-Centric Solutions
Issaquah, Washington, United States

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Résumé


Jobs verified_user 0% verified
  • Western National Insurance
    Regional Agency Manager
    Western National Insurance
    Nov 2025 - Current (10 months)
    In my current role as a Regional Agency Manager I am responsible for building and maintaining a strong relationship with our agency partners to provide solutions to meet their needs. I work closely with marketing, claims and underwriting to ensure a seamless customer experience. Analyze data and sales metrics to identify sales strategies and potential areas of improvement.
  • PEMCO
    Underwriting Analytics Manager
    PEMCO
    Mar 2024 - Oct 2025 (1 year 8 months)
    In the role of Underwriting Analytics Manager, I identified resource limitations and streamlined underwriting processes to improve operational efficiency. I collaborated closely with underwriting leadership, ensuring the delivery of optimal value by integrating new systems, guidelines, and processes. My work helped drive significant improvements in risk management practices and provided comprehensive support for pricing strategies and market responsiveness. I also developed proactive plans to enhance agency relationships, optimize resources, and ensure underwriting goals where clearly understood across teams.
  • Federato
    Senior Customer Success Manager
    Federato
    Sep 2023 - Mar 2024 (7 months)
    At Federato, I led customer onboarding and implementation, building strong relationships with clients and driving the successful integration of risk management solutions. I worked cross-functionally with senior leaders, underwriting teams, and IT departments to align customer needs with our product offerings. My ability to analyze data and understand customer goals allowed me to customize solutions and ensure a seamless user experience. I helped clients leverage our platform to maximize their operations and achieve their strategic objectives.
  • Arch Insurance Group Inc
    Senior Digital Product Manager
    Arch Insurance Group Inc
    Aug 2022 - Sep 2023 (1 year 2 months)
    In this role, I conducted in-depth market analysis to identify opportunities for product improvements and technological innovations such as API integrations. By collaborating with engineering and project management teams, I helped deliver products that streamlined underwriting processes and enhanced customer experiences. I also managed product roadmaps, ensuring that they aligned with the company’s overall strategy, and worked with internal stakeholders to prioritize and support new product releases.
  • USAA
    Digital/Technical Product Manager Lead
    USAA
    Sep 2021 - Aug 2022 (1 year)
    I spearheaded the development and delivery of digital products aimed at improving customer experiences for USAA members. My role involved collaborating with multiple stakeholders to create a product strategy and vision that met both business and customer needs. I introduced automation and efficiency improvements, reducing the time spent on regulatory audits by 5%, which saved the equivalent of two full-time employees. This experience reinforced my ability to prioritize digital product initiatives and bring them to market effectively.
  • Mutual of Enumclaw
    Digital Experience Manager
    Mutual of Enumclaw
    Aug 2019 - Sep 2021 (2 years 2 months)
    In my position at Mutual of Enumclaw, I led the technology roadmap for improving digital client experiences. I collaborated with agents and clients to gather feedback and realign operational processes, ensuring that our digital products met customer needs. I also managed cross-functional teams throughout the product development lifecycle and conducted competitor and market analysis to ensure we remained competitive in the marketplace. My efforts led to a significant increase in mobile app usage, as we optimized our user experience to be more customer-centric.
  • Mutual of Enumclaw
    Territory Manager - Personal Lines Underwriting
    Mutual of Enumclaw
    Oct 2017 - Aug 2019 (1 year 11 months)
    In this role, I managed the underwriting process for a designated territory, driving business growth by implementing strategic initiatives that enhanced market positioning and profitability. I provided strategic consultation across product development, marketing, and claims departments, improving the overall ease of doing business for agents and customers. I also achieved a 20% year-over-year reduction in loss ratio through the refinement of underwriting guidelines, improving both profitability and operational efficiency.
  • HUB International
    Vice President of Operations Personal Lines Insurance
    HUB International
    Jun 2015 - Oct 2017 (2 years 5 months)
    As VP of Personal Lines Operations, I oversaw operations across four office locations and managed a $9M book of business. I drove business retention rates to 95% by implementing rigorous service standards and optimizing operational processes. I also led the recruitment and training of high-performing teams, ensuring we had the talent needed to meet our business objectives. Through strategic partnerships with third-party vendors, I streamlined operations and reallocated resources to focus on high-value tasks, resulting in increased profitability and operational efficiency.
  • USAA
    Operations Manager Sales and Service
    USAA
    Jul 2003 - Jun 2015 (12 years)
    In my role as Operations Manager, I led a team of 35 employees in sales, underwriting, and call center functions. I implemented process improvements that resulted in an 8% increase in sales conversions and improved customer satisfaction. I also spearheaded recruitment efforts, ensuring that we hired top-tier talent to support our operations. My leadership was recognized through seven prestigious awards for outstanding performance and innovation.
Education verified_user 0% verified
  • Southern New Hampshire University
    Master of Business Administration - MBA, Analytics
    Southern New Hampshire University
    Oct 2024 - Current (1 year 11 months)
  • Bellevue University
    Master of Science (M.S, Operational Performance
    Bellevue University
    Jan 2015 - Dec 2017 (3 years)
  • Bellevue University
    Graduate Certificate, Executive Coaching
    Bellevue University
    Jan 2013 - Dec 2014 (2 years)
  • Bellevue University
    Masters of Leadership and Coaching, Business Leadership
    Bellevue University
    Jan 2012 - Dec 2015 (4 years)
  • Bellevue University
    Leadership, Leadership in Business
    Bellevue University
    Jan 2009 - Dec 2011 (3 years)
Projects (professional or personal) verified_user 0% verified