K

Keisha acceus

About

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Florida, United States

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Résumé

Jobs verified_user 0% verified
  • Paylocity
    Executive account manager
    Paylocity
    May 2021 - Current (5 years 1 month)
    • Managed a portfolio of high-value corporate accounts 90+ contributing to a $15M increase in annual revenue. • Built and maintained strong relationships with C-level executives, providing strategic insights to maximize account value. • Worked closely with the sales team to develop customized solutions for clients, increasing upsell opportunities by 25%. • Developed and executed strategic account plans, identifying key growth areas and driving the adoption of new services. • Regularly met with clients to monitor satisfaction, address concerns, and ensure expectations were met or exceeded. • Collaborated with cross-functional teams to streamline service delivery and resolve escalated issues.
  • ADP
    Customer success manager|
    ADP
    Mar 2016 - Jun 2020 (4 years 4 months)
    • Manages a book of business 32 enterprise-level accounts with combined ARR 7M+ • Own the company lifecycle from implementation to engagement strategies to renewals • Resolute focus on the needs of the customer above all. Views problems through the customer's lens first, basing decisions and prioritization around their needs. • Collaborated with operations, engineering, and the marketing team to create "NBA= Next Best Action" approach for CSMs, which helps to identify opportunities for upselling, cross-selling • Surpassed sales targets for 2 consecutive years, achieving 178% of strategic goals • Collaborated with cross-functional partners to generate over 17M+ in ARR in the fiscal year 2024, which included new • client contracts, ren
Education verified_user 0% verified
  • University of Central Florida
    MA
    University of Central Florida
    Jan 2018 - May 2023 (5 years 5 months)
  • B
    BA
    Bethune Cookman University
    Mar 2012 - Dec 2018 (6 years 10 months)