Keilyn Calderon

Keilyn Calderon

About

Detail

Technical support engineer
Provincia de San Jose, Costa Rica
Contact Keilyn regarding: 
work
Full-time jobs
Starting at USD2k/month
Flexible work
Starting at USD12/hour
groups
Networking

Timeline

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Job
school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • IBM
    SAN Support Engineer
    IBM
    Jan 2023 - Current (3 years 10 months)
    -Diagnosing and resolving technical problems related to SAN system
    -Analyze system logs, error messages, and performance metrics to identify the root causes of issue
    -Regular maintenance tasks, such as firmware upgrades, patch installations, and system checks to ensure optimal performance and stability of the SAN infrastructure.
  • Pure Storage
    Storage Technical Support Specialist
    Pure Storage
    Jan 2022 - Jan 2023 (1 year 1 month)
    TSA for Pure Storage
    -Serve as the first point of contact for customers seeking technical assistance mostly over email.
    -Perform remote troubleshooting through diagnostic techniques and pertinent questions.
    -Provide accurate information on IT products or services
    -Follow and execute company's guides to customer issues alerts.
  • Cisco
    Technical Network Engineer
    Cisco
    Jun 2021 - Current (5 years 5 months)
    -Configure network devices (routers, switches, firewalls, etc.) to ensure optimal network performance and security.
    -Router protocols (OSPF, RIP, EIGRP)
    -Ensure network performance, security, and availability while collaborating with cross-functional
Education verified_user 0% verified
  • Tecnológico de Costa Rica
    tecnica, Informática
    Tecnológico de Costa Rica
    Jan 2016 - Dec 2021 (6 years)
Projects (professional or personal) verified_user 0% verified
  • Cisco TAC
    Technical network engineer
    Cisco TAC
    Feb 2019 - Jan 2022 (3 years)