Keila Toro

Keila Toro  new_releases

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Senior Project Manager - Customer Success Manager
Bogotá, Bogota, Colombia

Contact Keila regarding: 
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Full-time jobs
Starting at USD3.5k/month
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Timeline


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Résumé


Jobs verified_user 13% verified
  • ergeon
    Installer Specialist (L2)
    ergeon
    Mar 2025 - Current (1 year 8 months)
    Contractor Management: Resolve daily pre-installation blockers to ensure zero-delay project launches.
    Capacity Planning: Allocate weekly workloads strategically to maximize contractor capacity at 100%.
    Vendor Payroll: Manage compensation workflows, ensuring prompt payment and accurate scope reconciliation.
    End-to-End Execution: Oversee project lifecycles, field logistics, and resource allocation within strict deadlines.
    Process Optimization: Streamline operational workflows and mitigate field risks to maintain high delivery quality.
  • ergeon
    Project Manager
    ergeon
    Oct 2024 - Mar 2025 (6 months)
    Oversee customer success by making sure they were fully aware and updated on their project before they called us to ask.
    Make sure all project specs were agreed with the customer before starting the project.
    When needed, de-escalate the customer on their different frustrating experiences during the project, if it happened.
    Identify and taking care of different upselling oportunities during the project delivery face.
  • ergeon
    Jr Project Manager verified_user Verified experience
    ergeon
    Jun 2024 - Sep 2024 (4 months)
    Oversee customer success by making sure they were fully aware and updated on their project before they called us to ask.
    Make sure all project specs were agreed with the customer before starting the project.
    When needed, de-escalate the customer on their different frustrating experiences during the project, if it happened.
    Identify and taking care of different upselling oportunities during the project delivery face.
  • E
    Digital marketing project manager
    Elevation Marketing Solutions
    Sep 2021 - May 2024 (2 years 9 months)
    Operative direction and team leadership.
    Guarantee the delivery of products according to agile work methodologies.
    Make data-driven decisions to succeed or wave through challenging and sudden changes.
    Create content according to the information we wish to transmit: videos, voiceovers, etc.
    Supervise social media strategy making sure all guidelines are being met.
    Guarantee that all social media posts are being done according to calendar, formats, sizes and so on.
    Create measurable plans for clients according to their goals and resources.
    Create new businesses by attracting more clients
    Grow current clients by presenting them with new projects that are relevant to their needs.
  • Traveler Assistance
    Marketing Director
    Traveler Assistance
    Jul 2020 - May 2024 (3 years 11 months)
    Assure that all of our SEM campaigns on Google Adwords, Facebook Ads, Linkedin Ads, Youtube ads, etc are in tune with the objectives.
    Make data-driven decisions to succeed or wave through challenging and sudden changes.
    Lead cross-functional teams to gather accountability, and feedback from internal customers, and communicate priorities.
    Manage internal and external technical team and workflows to achieve marketing and business monthly KPIs.
    Define, track and maintain product metrics and KPIs (synergistically with Stake Holders).
    Guarantee the delivery of products according to agile work methodologies.
    Manage SEO next steps according to Google Analytics and Google Search Console data to achieve tactic and stra
  • S
    Directora Comercial
    Seguro de Viaje Mundial
    Nov 2018 - Jun 2020 (1 year 8 months)
    - Venta de tarjetas de asistencia médica internacional así como el análisis e implementación de campañas de marketing digital en Facebook Adds. Análisis de campañas en Google Adwords.
    Manejo de equipo de ventas especializado en asesoría comercial.
  • Seguroparaviaje.com
    Asesora Comercial
    Seguroparaviaje.com
    Jul 2016 - Nov 2018 (2 years 5 months)
    - Asesoría comercial online de tarjetas de asistencia médica para viajeros.
  • C
    Logistics Manager
    China HuanQiu Contracting & Engineering Co. (HQC)
    Mar 2014 - Jun 2015 (1 year 4 months)
    Camp & Field Operations: Oversee daily camp logistics, ensuring 100% stock availability for critical supplies, food, and operating materials for field personnel.

    Procurement & Material Quality: Conduct regional site visits to scout, inspect, and negotiate material quality and vendor pricing, balancing oil & gas technical standards with strict project budgets.

    B2B Event Management: Own end-to-end planning and execution for client-facing corporate events, including major annual galas and B2B client activations, managing budget, venue logistics, and vendor coordination.
Education verified_user 0% verified
  • Universidad Nororiental Gran Mariscal de Ayacucho
    Environmental and Natural Renewable Resources Engineer
    Universidad Nororiental Gran Mariscal de Ayacucho
    Jan 2008 - Dec 2013 (6 years)