Specialist
Teleperformance
Mar 2024 - Apr 2025 (1 year 2 months)
As a Specialist, I was dedicated to providing exceptional customer service and ensuring customer retention through effective problem resolution and sales strategies. My role involved updating customer information and processing requests, demonstrating a commitment to maintaining accurate records over two years. I focused on finding resolutions and enhancing the resale value of products for customers, which contributed to overall satisfaction. Additionally, my experience in insurance operations allowed me to assist with various cases, further honing my ability to navigate complex customer needs. I utilized CRM tools and Google Workspace to streamline processes and improve communication, ensuring a seamless experience for our clients.