Keerthana Bukya

Jobs 0% verified

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Client Service Delivery Analyst

Nasdaq Vilnius Services, UAB

Jan 2025 - Mar 2025 (3 months)

• Delivered B2B client support and ensured SLA compliance for financial data solutions. • Collaborated cross-functionally across global teams to troubleshoot and resolve issues.
Customer Support Specialist

CyberCare

Sep 2024 - Dec 2024 (4 months)

• Supported international clients through live chat and email during night shifts. • Implemented chatbot response flows to enhance first contact resolution. • Contributed to team goals and maintained top-tier customer satisfaction scores.
Customer Support Specialist- SDS

Amazon

Mar 2024 - Aug 2024 (6 months)

• Resolved technical and account issues for a global client base. • Maintained detailed case notes using Zendesk and Salesforce Service Cloud.
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Mentors Manager – International Students (Volunteer Role)

Erasmus Student Network (ESN)

Feb 2024 - Current (2 years 4 months)

• Coordinated mentoring programs for new international students, supporting over 200+ mentees. • Led a team of local mentors, organized meetups, and improved onboarding experiences. • Recognized for leadership and cultural engagement in a diverse academic environment.
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Customer Service Specialist- SDS

Amazon-

Jul 2023 - Feb 2024 (8 months)

• Provided chat and voice support to clients across UK, USA, Austraila. • Built strong relationships with internal escalation teams and clients.
Customer Service Associate

Amazon

Jul 2022 - Jun 2023 (1 year)

• Managed high volumes of customer queries via multiple channels. • Awarded Best Employee of the Month twice for top-tier performance and customer satisfaction. • Delivered resolutions with high efficiency while maintaining a CSAT of over 99.089%.

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