Keenan Gordon Customer Service Representative

U

Website Tester

User Testing

Jun 2021 - Current (4 years 11 months)

- Analyse Specifications before performing a test Collaborate with Quality Assurance (QA) to develop test plans Test different software - Document bugs, Glitches and other flaws in the software Deal with Troubleshooting issues Help colleagues with training and testing Help clients to understand what to fix in website - Test different types of software for computer and phones as well as Apps - Help fix website from any bugs, glitches

Customer Service Representative

Zando.co.za

Nov 2020 - Dec 2020 (2 months)

- Responding to customer quiries Providing Information to customers Providing refunds to customers when needed Ensure that customers vouchers are applicible - Provide customers with new vouchers if needed Deal with customers accounts and banking details Help customers set up usernames and shopping accounts Help customers with understanding the website - Send customers updates on sale items and information on items Reason for wanting to leave: Contract Completed

A

Data Capturer

Allan Gray Orbis Foundation

Oct 2019 - Dec 2019 (3 months)

- Collated and vetted sensitive information from students as provided by Department Head - Ensured information was captured accurately Ensured that Quality Assurance was conducted on all captured information - Maintained data integrity when capturing the information Captured financial information - Captured student academic information Calculated student finances - Captured student tertiary information Provided feedback to Supervisor on information captured and targets achieved

C

Sales Assistant

Country Road - Century City

Jul 2019

- Welcomed and greeted customers Maintained a level of professional customer service when assisting customers - Ascertained the customers' needs and wants regarding merchandise Ensured that the department is constantly presentable and that housekeeping is in order - Assisted customers with any queries regarding merchandise Answered questions regarding the store and its merchandise

Team Leader - Election Day

Democratic Alliance

May 2019

- Managed and supported a team of 40 Campaign Agents Ensured that the team was making campaign calls - Allocated seats to employees who had cellphone problems Ensured that all staff were trained on how to campaign on behalf of the DA - Ensured that the team is performing to company standards and expectation of the DA Ensured the teams timesheets are correct and updated for duration of project - Ensured that all timesheets are submitted to HR Officer timorously

N

Night Shift Data Capturer/2IC Team Leader

Apr 2019 - May 2019 (2 months)

Key Performance Areas and Responsibilities Managed and supported a team of 10 - 15 Data Capturers Ensured that the team has sufficient work to process Conducted QA checks on all captured work Checked for any mistakes and errors that may not have been identified Provided feedback to Team Leader on any errors or information that is outstanding Ensured that the team was performing according to company standards and adhered to the code of conduct Ensured that the team was reaching the projected targets for the evening Ensured that the teams timesheets were completed correctly and handed to Team Leader Attended to any system queries relating to VRM System Ensured that Stats were completed at the end of shift on work processed Reported

G

Driver

Global Force Security

Dec 2016 - 2016

- December Casual Contract 2017

P

Assistant/ Casual Employee

Pro Bono works

Feb 2015 - Nov 2016 (1 year 10 months)

Casual Contract

W

Assistant Coach

Western Province Ice Hockey

Jan 2014 - Nov 2018 (4 years 11 months)

Part-Time employment - Association weekends and holidays

Keenan Gordon

About

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